Customer Care Professional - Banking Fraud Protection

Company: American Express Co
Location: Sandy
Posted on: January 15, 2022

Job Description:

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.You Lead the Way. We've Got Your Back.The Banking Fraud Specialist is responsible for utilizing fraud management techniques/tools while reviewing existing Consumer and/or Business accounts to identify possible fraudulent activity and minimize the potential loss to American Express by gathering and analyzing pertinent data to determine the appropriate course of action. The Banking Fraud Specialist will be responsible for handling inbound/outbound calls on accounts while maintaining a professional working relationship between American Express, the customer and external banks. Additional responsibilities include; identifying fraud trends and developing continuous process improvements. Qualifications: Experience working with online deposit fraud Excellent Customer First Focus = Easy, Recognize, Solve Ability to conduct a meticulous analysis of each instance of potentially unusual financial activity, using both internal and external databases Should have the ability to digest and synthesize large amounts of information, financial and otherwise from numerous sources Ability to effectively communicate American Express concerns while ensuring customers that they are valued Strong computer literacy with a solid working knowledge of current internet technology, the ability to research information for business related purposes and proficiency with Microsoft Office products Must possess intuitive and deductive reasoning skills and be comfortable making decisions and recommendations in unclear circumstances Manage multiple tasks effectively while progressing through work concurrently Resilient with the desire to continually improve personal performance, customer satisfaction and business brand Demonstrated patience and ability to solve customer concerns Ability to navigate in multiple computer systems while interacting with the customer simultaneously Must be able to effectively listen to the customer, make a connection, acknowledge and empathize when appropriate Must have strong time management skills and the ability to work under pressure and with limited supervision Ability to use good, sound judgment in decision making Ability to effectively manage change and remain calm in stressful situations Self-Motivated and committed to drive results with professional business maturity Must have excellent written and verbal communication skills Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. US Job Seekers/Employees - Click here to view the "EEO is the Law" poster and supplement and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters. Currently, the Company requires that colleagues be fully vaccinated against COVID-19 in order to work in or visit any of our US and Canada offices, subject to legally required accommodations. If the role you are applying for is designated as hybrid or onsite, you will be required to visit our offices.

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