Application Support Engineer

Company: Mountain America Credit Union
Location: Sandy
Posted on: March 17, 2020

Job Description:

SunIRef:Manu:title Application Support Engineer Mountain America Credit Union 132 reviews - Sandy, UT 84070 Mountain America Credit Union 132 reviews Read what people are saying about working here. Please reference the schedule and minimum qualifications listed below before applying. If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at option 1 or email and every reasonable effort will be made to accommodate your needs in a timely manner. Job Summary Responsible for managing full lifecycle of production issues in our internal and external applications. The role will require excellent technical and troubleshooting skills in order to work with internal teams and vendors to quickly determine root cause. The position will require effective communication skills to understand the issues being communicated to them, and provide status updates to stakeholders. The support engineers will need to identify and track multiple issues at a time with our vendors. Must to able to diagnose and work through issues from start to finish with little supervision. Job Description LOCATION Mountain America Center 9800 S Monroe St Sandy, UT 84070 SCHEDULE Full-time To be effective, an individual must be able to perform each job duty successfully. Ability to quickly get to the root cause of an issue through effective troubleshooting using a variety of testing and monitoring tools. Add monitoring for internal services and respond to requests for assistance during outages and releases in collaboration with IT teams. Troubleshoots and validates services by using APIs, SOAP calls and other methods. Understands web applications, web services and SSO, for both internal and vendor systems to successfully troubleshoot production issues. Works with internal departments and vendors as needed to diagnose and resolve production issues. Acts as the escalation point on application support team for the service center, providing support and resolution to issues they see with members. Manages tickets through entire lifecycle from initial diagnosis, troubleshooting, and triage to resolution. Manages and tracks the tickets through multiple vendor systems to ensure issues are resolved in a timely manner. Determines member impact and works with product managers to prioritize tickets accordingly. Updates documentation and knowledge center with current product functionallity. Identifies and advocates for product enhancements to better help our members. Performs additional duties and responsibilities as assigned. KNOWLEDGE, SKILLS, and ABILITIES The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential job functions. Experience 3+ years professional experience monitoring or troubleshooting web applications 3+ years professional experience with application monitoring tools (New Relic, App Dynamics, Splunk etc) 3+ years professional experience with troubleshooting web services and SSO's Education BS degree in computer science, computer information systems, management information systems, or related technical field, or equivalent experience. Licenses, Certificates, Registrations None Computer/Office Equipment Skills Experience with application monitoring tools such as New Relic or App Dynamic. Experience with Splunk or other log aggregation tools. Experience with SoapUI, Postman or other API testing tools Familiar with SQL queries a plus. Interpersonal Skills A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. Language Skills Must have the ability to read, understand and carry out instructions in English in written and oral form. Other Skills and Abilities Minimum of an intermediate level in Release Management, IT Operations and Software Engineering PHYSICAL ABILITIES / WORKING CONDITIONS Physical Demands Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently. Ability to stand, walk, kneel and crouch occasionally Vision Requirements Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more) Weight Lifted or Force Exerted Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally Environmental There are no unusual environmental factors Noise Environment Moderate noise (business office with computers and printers, light traffic) Mountain America Credit Union is an EEO/AA/ADA/Veterans employer. Mountain America Credit Union - Just posted report job - original job

Keywords: Mountain America Credit Union, Sandy , Application Support Engineer, Engineering , Sandy, Utah