Service Engineering Manager Digital Products

Company: Flowserve Corporation
Location: Sandy
Posted on: January 6, 2022

Job Description:

Company Overview:If a culture of excellence, innovation and ownership is what you're searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve's position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!Role Summary:This Service Engineering Manager-Digital products (SEM), leads and directs the Digital Product (DP) engineering and technical resources to support all level 1 front line staff. (Sales engineers, Application Engineers (AE) in Commercial Operations, QRC personnel, and customers).The RSEM leads the team of problem solvers in resolving issues in regard to Digital Product applications in the field and at customer sites to get the resolved as quickly as possible. This is done by insuring the most accurate data is collected by the Digital positioner specialists and technicians so that an accurate picture of the problems in the field are clear and understood. The goal is to get to the heart of each problem immediately and then solve the problem locally. If this can't happen, then the digital product specialist is to help integrate level 3 support to get the problems resolved ASAP. This includes assisting and providing direction to the field technicians (internal or external) so we can arrange a very detailed return to the factory so the history of what occurred is well documented and can be actioned immediately once it arrives at the level 3 factory.In this specific role there is a focus on Digital Product as a global product and develops tools and processes for digital product AM globally. Reading and interpreting the data from tools like Valve sight, Profiler and other diagnostic tools and methods, to establish a training program to grow the use of digital positioner diagnostics tools for planning re-work and maintenance effort that can be actioned in turn around planning as well as in the field trouble shooting. They leaders manages and assigns digital product specialists to resolve digital product problems as requested by customers via the AE's or sales engineers. They assign digital product specialists to assist the AE's to help build proposals/quotes as required. They lead the 2 nd level digital team in the FLS technical interpretation of specifications, procedures, policies, quality, and equipment reliability to concerned parties. The Regional Service Engineering Manager may have team members initiate and support field efforts but does not perform project management duties.Preferred Experience / Skills: Preferred Responsibilities

• This role will have some global responsibility. To help coordinate many of the incoming challenged that require communication between the customer, field support, QA, RMA team engineering, manufacturing, engineering and assembly and test
• Integrate Quality as part of the Digital Product team and develop it so it can implement across the balance of Service engineering. Manage the key quality team members in the team to grow this effort. Lead the efforts to utilize the RMA and CAR systems to take out the unknowns and lack of communication and ownership in the process.
• Identify upgrade opportunities and support the generation of technical proposals to support such upgrades. Liaise/collaborate with Digital Product L3 or factory support when needed for complex projects. Support technical and commercial justification analysis.
• Responsible for failure analysis reports of specific jobs, when required. Work with Digital Product Level 3 and follow CV level 3 instruction as needed for more complex projects
• Support Digital Product sales to present FLS technical capabilities to Customers
• Supports the QRC concerning all Digital Product engineering issues including but not limited to NCR disposition, supporting machinists and supporting shop mechanics during assembly.Preferred Requirements
  • Proven experience working with our customers and understanding and resolving the problems, pressure and consequences faced by product issues in the field.
    • Excellent relationship and management skills are required
      • Work well under pressure and enjoy the challenges faced by field issues and find satisfaction in the problem resolution process.
        • Application engineering for Control valves, and digital positioners. Machine Design Fundamentals
          • Able to diagnose damage causes/failure modes from high pressure drops, erosion, temperature and other hydrodynamic or aerodynamic effects in the system and applying RCA principles
            • Able to breakdown vibration/noise and harmonics caused by high pressure drop gas, liquids or multiphase flow.
              • Strong knowledge of metallurgical requirements & applications / manufacturing processes
                • Able to interpret CV industry standards, technical drawings and manufacturing procedures
                  • Continuous Improvement Process (CIP) methodology understanding
                    • Able to work closely with customers (face to face or by telephone); a good verbal and written communicator with a confident and positive mannerResponsibilities & Requirements:Responsibilities
                      • Assigns and leads the Digital Product Specialists level 2 support as needed to help resolve issues in the field.
                      • Assign and lead the level 2 Digital Product team in the support of AE's application engineering with trouble shooting and/or proposals for HART, FFB or other communication protocols.
                      • Ensure the team members are trained and competent on key tools for the business Utilizes key tools to complete tasks (Valve sight, Profiler, FDT DTM, Pact ware, etc ERP system, etc)
                      • Teach and lead the Level 2 Digital Product Engineering efforts to support to the QRC operations. Escalate problems to level 3 when required.
                      • When problems rise to level 3 CV direction, capture what was learned to help develop the capability of the team members to become more self-sufficient.
                      • Key member of the TAR support & planning for CV Digital Product
                      • Implements ways of adding value so we can charge the customers for the use of Digital Product Field Service Engineering Specialists
                      • Assign and lead the CV TAR walk downs for Digital Product when needed
                      • Maximizes the utilization of GTEC-Bangalore as a key part of this level.Requirements
                        • BS or MS Engineering degree and minimum 10 years related management experience
                          • + 5 years of application engineering and level 1 experience is required.
                            • + 5 years of digital product engineering and level 3 experience is required.
                              • 5 Years of related Factory or OEM Digital Product engineering experience is also required.
                                • An ability to understand the situation and assign the right person with the right talent and relationship skills to resolve problems quickly.
                                  • Specific digital Product experience is required
                                    • 2-D and/or 3 D Computer-Aided Design experience
                                      • Engineering documentation, drafting, geometric dimensioning and tolerancing
                                        • Project management experience, methods and applications
                                          • Accountability and execution for completing work timely and to specifications
                                            • Significant experience with PLM, ERP, and other planning and engineering systems.Job Advertising Title: Service Engineering Manager Digital ProductsPrimary Posting Location: Springville, Utah USJob Posting Category: Engineering/R&DEmployment Type: Full timeCountry: United StatesAuto req ID: 52217BRFlowserve is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status. Click here to learn more. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers Click here to learn more.If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access www.flowserve.jobs as result of your disability. You can request a reasonable accommodation by sending an e-mail to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.

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