Major Incident Management

Company: Conduent
Location: Sandy
Posted on: February 24, 2021

Job Description:

Title: Major Incident ManagementLocation: Sandy, UT
********** We cannot sponsor visa at this time**********
Duties and Responsibilities:

• Leads and communicates Release Management scope, goals and responsibilities to resources; establish clear stakeholder expectations
• Ability to follow Release Management Process and ensure deliverables are complete and accurate and adhere to audit requirements
• Organizes Managed Maintenance Window activities that may require interdepartmental meetings and communications
• Create comprehensive deployment plan, including detailed timeline of changes, risk and mitigation plans, validation, ensuring final plan is reviewed and approved
• Coordinate with all resources to identify and monitor issues, impact and dependencies for Managed Maintenance Windows
• Assist in development and maintaining of dashboards and reporting to monitor the Release Management Process
• Conduct Post MW support ensuring lessons learned and metrics are gathered and communicated
• Assist in creation and conducting informal and formal presentations and training
• Assist in Release Management continuous improvement initiatives
• Ability to work in fast paced environment
• Good communication skills with the ability to foster and maintain a positive team
• Ability to build relationships and influence other teams
• Good problem-solving skills with ability to perform root cause analyst
• Good organization and time management skills
• Ability to operate with limited supervision
  Experience
  
  • Weekend work required
  • 3 - 6 years Release Management knowledge or equivalent infrastructure or business knowledge
  • Service Now knowledge - required
  • Proficient with Microsoft Office
    Education/Certifications:
    
    • Bachelor of Science (B.S.) Degree desired not required
    • ITIL Certification desired not required

Keywords: Conduent, Sandy , Major Incident Management, Executive , Sandy, Utah