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Major Incident Management

Company: Conduent
Location: Sandy
Posted on: February 24, 2021

Job Description:

Title: Major Incident ManagementLocation: Sandy, UT
********** We cannot sponsor visa at this time**********
Duties and Responsibilities:

  • Leads and communicates Release Management scope, goals and responsibilities to resources; establish clear stakeholder expectations
  • Ability to follow Release Management Process and ensure deliverables are complete and accurate and adhere to audit requirements
  • Organizes Managed Maintenance Window activities that may require interdepartmental meetings and communications
  • Create comprehensive deployment plan, including detailed timeline of changes, risk and mitigation plans, validation, ensuring final plan is reviewed and approved
  • Coordinate with all resources to identify and monitor issues, impact and dependencies for Managed Maintenance Windows
  • Assist in development and maintaining of dashboards and reporting to monitor the Release Management Process
  • Conduct Post MW support ensuring lessons learned and metrics are gathered and communicated
  • Assist in creation and conducting informal and formal presentations and training
  • Assist in Release Management continuous improvement initiatives
  • Ability to work in fast paced environment
  • Good communication skills with the ability to foster and maintain a positive team
  • Ability to build relationships and influence other teams
  • Good problem-solving skills with ability to perform root cause analyst
  • Good organization and time management skills
  • Ability to operate with limited supervision
    Experience
    • Weekend work required
    • 3 - 6 years Release Management knowledge or equivalent infrastructure or business knowledge
    • Service Now knowledge - required
    • Proficient with Microsoft Office
      Education/Certifications:
      • Bachelor of Science (B.S.) Degree desired not required
      • ITIL Certification desired not required

Keywords: Conduent, Sandy , Major Incident Management, Executive , Sandy, Utah

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