Relationship Manager

Company: Galileo Financial Technologies
Location: Sandy
Posted on: January 15, 2022

Job Description:

Employee Applicant Privacy Notice

Who We Are

Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here. Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at https://www.galileo-ft.com/working-at-galileo.

The Role

We are looking for a tenacious, adaptable and self-motivated Strategic Relationship Manager (SRM) to establish and maintain relationships at all levels of large/complex assigned clients. Galileo is a leader in FinTech and the SRM will be responsible for managing assigned client's technical and business issues.

What You'll Do
Own and lead all aspects of assigned clients by developing strategic and tactical relationships.
Establish effective relationships with C-Level, management and service delivery client resources.
Develop and implement plans to allow clients to maximize value of Galileo services. Become very knowledgeable of client business models and plans.
Partner with client and business development to expand client use of Galileo services.
Lead resolution of client projects and issues. Effectively manage projects/cases prioritization, communication and resolution.
Partner with Galileo cross-functional teams to address client's issues and business requirements.
Implement and perform effective and timely communication channels with all required levels. Facilitate quarterly strategic and regular tactical meetings.

What You'll Need
5+ years in Technical Account Management or Customer Success, preferably in financial services or technology sector.
Qualified Account Management experience with managing large clients and high complexity.
Experience in driving new business growth through greater product adoption, up-sell and reference-ability.
Experience in managing complex technical issues that require querying and correlating data across multiple systems. Familiar with using application logs aggregation tools, i.e. Splunk.
Experience with Software Development Life Cycle processes and tools. Familiar with platforms offering API services.
Knowledge and understanding of online banking products and payment processing services.
Knowledge and understanding of Anti Money Laundering (AML) and Bank Secrecy Act (BSA)
Strong analytical skills to solve business problems through data analysis. Work with the client and internal Galileo resources to identify issues and opportunities to improve client experience and performance.
Intermediate Microsoft Office skills
Courtesy, tact and diplomacy are essential elements of the job. Good customer service skills and organizational skills. Ability to lead and influence teams both internally and externally.
Excellent verbal, written, and interpersonal communication skills. Familiar with communicating with C-level positions.
Bachelor's Degree in Business, Information Technology or related field is preferred.

Why You'll Love Working Here
Competitive salary packages and bonuses
Comprehensive medical, dental, vision and life insurance benefits
Generous vacation and holidays
Paid parental leave for eligible employees
401(k) and education on retirement planning Retirement plans and planning
Tuition reimbursement on approved programs
Monthly contribution up to $200 to help you pay off your student loans
Great health & well-being benefits including: telehealth parental support, subsidized gym program
Fully stocked kitchen (snacks and drinks)

Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The health and safety of our employees and their families is our top priority. Due to the ongoing nature of the COVID-19 pandemic, and because unvaccinated employees pose a direct threat to the health and safety of others in the workplace, effective on November 1, 2021, U.S. employees must be fully vaccinated to work from any of our offices, travel for business or attend work-related meetings.

The company will make reasonable accommodations when possible for employees who are unable to be vaccinated because of a disability, pregnancy, sincerely held religious belief, or for other legally required reasons.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

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