BaaS Operations Manager
Company: Sunwest Bank
Location: Sandy
Posted on: June 24, 2022
Job Description:
SUMMARYThe Banking as a Service (BaaS) Operations Manager is
responsible for the management, coordination, and direction of
daily processing activities in the BaaS Operations Department.
Provide general support for all processes and services supported
within the department, with a specialized emphasis on leading and
managing the team in the processing of ACH payments, card payments,
wire payments, account processing, item processing, and deposit
fraud loss mitigation. Builds a team of subject matter experts
capable of assuming increased responsibilities to support
succession planning. May lead the development and enhancement of
systems through technology and automation, equipment, or training
procedures or programs which will support BaaS products and/or
services. ESSENTIAL DUTIES AND RESPONSIBILITIES
- Leads, mentors, and develops effective teams through
communication and performance management.
- Monitors work queues and prioritizes work to ensure tasks are
completed timely and accurately within the defined Service Level
Agreement (SLA).
- Develops and implements best practices in the areas of payment
systems processing, payment related fraud, and operational
policies/procedures.
- Assists senior management with developing effective systems to
ensure risks are identified, measured, monitored, and controlled
and compliance requirements are adhered to and followed.
- Demonstrates experience and knowledge supporting, designing,
and implementing banking solutions; including, maintaining a
thorough understanding of the technical aspects of software
applications utilized, transaction flow and payment processing, and
emerging products, services, and solutions.
- Maintain a thorough understanding and proficiency in all daily
operational tasks for each functional area of the Operations
Department to provide escalation support to departmental
employees.
- Provide backup support for each area of the department.
- Ensures compliance with FDICIA, audit, and payment network
requirements (Visa, Mastercard, Nacha, etc.)
- Partners with Marketing and Risk Management to ensure all BaaS
agreements, fee schedules, disclosures, and other partner or
consumer client-facing forms are current and compliant with the
appropriate regulations and rules.
- Develops and maintains department procedures and resources to
ensure efficient processes, exemplary service, and business
continuity.
- Ensures all periodic risk assessment and review/audits are
performed and documented as required (e.g., division, function,
vendor, and partner).
- Prepares and presents information for management and board
reporting, audits and examinations, risk assessments, and other
initiatives.
- Coordinates with Bank vendors when needed to resolve issues and
assists with third party vendor management responsibilities.
- Coordinates with the Operations Team, Information Technology
Team, and Information Security Officer to escalate security issues
to stop fraud activity; communicates and recommends fraud solutions
to clients and for the bank.
- Understands and complies with bank policy, laws, regulations,
and the bank's BSA/AML Program, as applicable to your job duties.
This includes but is not limited to; complete compliance training
and adhere to internal procedures and controls; report any known
violations of compliance policy, laws, or regulations and report
any suspicious client and/or account activity.ADDITIONAL
RESPONSIBILITIES
- Demonstrates high degree of professionalism in communication,
attitude, and teamwork with internal and external clients.
- Demonstrates high degree of quality work, attendance, and
appearance.
- Additional duties as assigned as it relates to the
position.SUPERVISORY RESPONSIBILITIESThis position is responsible
for supporting the oversight of critical operations back office
processing, leading a team of 4-5 support specialists.MINIMUM
QUALIFICATIONS
- 5+ years banking or fintech operations experience required with
strong knowledge of digital and online banking products, payment
systems (ACH, card, check, wire), operations risk management and
regulatory requirements. Technologically inclined with extensive
experience with Microsoft Office (Excel, PowerPoint, and Word),
core banking systems and related products, awareness of digital
trends, and bank industry technology.
- 3 years progressive leadership experience required.
- Advanced to expert systems and application knowledge specific
to financial services -- preferably the Fiserv suite of core
operating systems and applications
- Advanced to expert knowledge of applicable financial services
regulatory and compliance obligations, rules and regulations,
industry standards and practices
- Advanced to expert project management and organizational
skills; ability to create momentum, foster organizational change,
and work with members of senior management
- Advanced communication, presentation and writing skills for
internal and external audiences
- Possess an entrepreneurial business spirit, proactively takes
initiative to identify solutions, and executes with a sense of
urgency
- Ability to lead a team, generate enthusiasm for the bank and to
create an environment in which employees are focused on
high-quality client service
- Occasional travel required COMPETENCIES:
- Adaptability
- Communication
- Decision Making
- Initiative
- Innovation
- Organization
- Professionalism
- Results Orientated
Keywords: Sunwest Bank, Sandy , BaaS Operations Manager, Executive , Sandy, Utah
Didn't find what you're looking for? Search again!
Loading more jobs...