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BaaS Operations Manager

Company: Sunwest Bank
Location: Sandy
Posted on: June 24, 2022

Job Description:

SUMMARYThe Banking as a Service (BaaS) Operations Manager is responsible for the management, coordination, and direction of daily processing activities in the BaaS Operations Department. Provide general support for all processes and services supported within the department, with a specialized emphasis on leading and managing the team in the processing of ACH payments, card payments, wire payments, account processing, item processing, and deposit fraud loss mitigation. Builds a team of subject matter experts capable of assuming increased responsibilities to support succession planning. May lead the development and enhancement of systems through technology and automation, equipment, or training procedures or programs which will support BaaS products and/or services. ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Leads, mentors, and develops effective teams through communication and performance management.
  • Monitors work queues and prioritizes work to ensure tasks are completed timely and accurately within the defined Service Level Agreement (SLA).
  • Develops and implements best practices in the areas of payment systems processing, payment related fraud, and operational policies/procedures.
  • Assists senior management with developing effective systems to ensure risks are identified, measured, monitored, and controlled and compliance requirements are adhered to and followed.
  • Demonstrates experience and knowledge supporting, designing, and implementing banking solutions; including, maintaining a thorough understanding of the technical aspects of software applications utilized, transaction flow and payment processing, and emerging products, services, and solutions.
  • Maintain a thorough understanding and proficiency in all daily operational tasks for each functional area of the Operations Department to provide escalation support to departmental employees.
  • Provide backup support for each area of the department.
  • Ensures compliance with FDICIA, audit, and payment network requirements (Visa, Mastercard, Nacha, etc.)
  • Partners with Marketing and Risk Management to ensure all BaaS agreements, fee schedules, disclosures, and other partner or consumer client-facing forms are current and compliant with the appropriate regulations and rules.
  • Develops and maintains department procedures and resources to ensure efficient processes, exemplary service, and business continuity.
  • Ensures all periodic risk assessment and review/audits are performed and documented as required (e.g., division, function, vendor, and partner).
  • Prepares and presents information for management and board reporting, audits and examinations, risk assessments, and other initiatives.
  • Coordinates with Bank vendors when needed to resolve issues and assists with third party vendor management responsibilities.
  • Coordinates with the Operations Team, Information Technology Team, and Information Security Officer to escalate security issues to stop fraud activity; communicates and recommends fraud solutions to clients and for the bank.
  • Understands and complies with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious client and/or account activity.ADDITIONAL RESPONSIBILITIES
    • Demonstrates high degree of professionalism in communication, attitude, and teamwork with internal and external clients.
    • Demonstrates high degree of quality work, attendance, and appearance.
    • Additional duties as assigned as it relates to the position.SUPERVISORY RESPONSIBILITIESThis position is responsible for supporting the oversight of critical operations back office processing, leading a team of 4-5 support specialists.MINIMUM QUALIFICATIONS
      • 5+ years banking or fintech operations experience required with strong knowledge of digital and online banking products, payment systems (ACH, card, check, wire), operations risk management and regulatory requirements. Technologically inclined with extensive experience with Microsoft Office (Excel, PowerPoint, and Word), core banking systems and related products, awareness of digital trends, and bank industry technology.
      • 3 years progressive leadership experience required.
      • Advanced to expert systems and application knowledge specific to financial services -- preferably the Fiserv suite of core operating systems and applications
      • Advanced to expert knowledge of applicable financial services regulatory and compliance obligations, rules and regulations, industry standards and practices
      • Advanced to expert project management and organizational skills; ability to create momentum, foster organizational change, and work with members of senior management
      • Advanced communication, presentation and writing skills for internal and external audiences
      • Possess an entrepreneurial business spirit, proactively takes initiative to identify solutions, and executes with a sense of urgency
      • Ability to lead a team, generate enthusiasm for the bank and to create an environment in which employees are focused on high-quality client service
      • Occasional travel required COMPETENCIES:
        • Adaptability
        • Communication
        • Decision Making
        • Initiative
        • Innovation
        • Organization
        • Professionalism
        • Results Orientated

Keywords: Sunwest Bank, Sandy , BaaS Operations Manager, Executive , Sandy, Utah

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