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Club Solitude Manager

Company: Solitude Mountain Resort
Location: Sandy
Posted on: November 19, 2022

Job Description:

Please note, this position is located at Solitude Mountain Resort in Solitude, UT
Year RoundJOB TITLE: Club Solitude ManagerDIVISION: Club Solitude / LodgingREPORTS TO: Director of Lodging LOCATION: Club Solitude - Eagle Springs EastCLASSIFICATION: Full-Time/Year-Round/SalaryPOSITION:The Club Solitude Manager presents a welcoming and knowledgeable resource of information for owners and guests as they settle into a home away from home. This position creates an environment for Solitude's guests that promotes safety and comfort whilst they enjoy both the indoor and outdoor activities that are provided for them and also publicizes activities and promotions that put Solitude on the map as one of the state's most family friendly ski resort getaways. SPECIFIC JOB REQUIREMENTS:

  • Personable social skills (You are acting as a "face of Solitude")
  • Creativity and innovative thinking
  • Resourcefulness
  • Approachability
  • Teamwork
  • Adaptability (e.g., Learn & adjust when key cards, or TVs are updated)
  • Physical strength (Pulling and replacing pool covers by yourself)
  • Computer literate
  • A good knowledge of Solitude and the surrounding areaJOB DUTIES AND RESPONSIBILITIES:
    • Enforce and maintain the control & safety of Club Solitude based on SVMA rules, policies and procedures
    • Properly staff and schedule club attendants
    • Coach staff as needed
    • Promote and embody excellent customer service for all guests
    • Provide uniforms and name tags to attendants
    • Recruit, train and supervise club attendants for club duties including Ving key issuance
    • Act as an intermediary between guests, owners, and rental management companies
    • Implement and utilize a "Guest of Owner" service for those condos which are rented out directly through the owner given these guests do not have access to a front desk administrator
    • Maintain and operate the electronic VING key system for the resort, including locks, keys, and the database
    • Perform lock audits for owners, Solitude Resort Lodging, and building managers as needed
    • Assure facility readiness, adherence to safety codes/law, conduct daily inspections
    • Identify any maintenance needs and replacements in Club Solitude based on the SVMA Reserve Study and necessity
    • Plan with and direct outside vendors/contractors to ensure that the services they provide are in compliance with SVMA requirements, directives and safety requirements
    • Maintenance of outside areas including the pool area, pool slide, furniture, grass, trees, shrubbery, and BBQ pit
    • Oversee regular cleaning of pool, hot tubs, and surrounding area, working with building maintenance to ensure safety and cleanliness
    • Maintenance and replacement of Club Solitude equipment including the pool cues, foosball table, Xbox console and controllers, various movies, video games, board games, exercise equipment, and furniture
    • Promote any scheduled events that are currently available at Solitude
    • Concierge service, develop and have readily available resources for guests including dining, entertainment, recreational, and shopping opportunities at Solitude and in the Valley
    • Assist guests with information about transportation options
    • Have excellent guest services while getting to know as many condo owners and frequent guests as possible
    • Handle packages shipped to resort for owners/guests
    • Create, organize, promote and supervise SVMA family-friendly activities and events at Club Solitude as well as in the surrounding Village area on various high-traffic holidays (esp. Winterfest, MLK Jr. Weekend, President's Day Weekend, Mini Downhill races, Chocolate Lover's Weekend, Easter Weekend, and Homeowners Weekend)
    • Coordinate activities and events with other departments
    • Handle questions and present resort information to guests when requested
    • Develop and maintain an appropriate "Club Solitude" environment and atmosphereTHE BENEFITS AND PERKSAt Solitude Mountain Resort, we offer a variety of employee benefits! First, you are lucky enough to be working in the beautiful, scenic Wasatch Mountains. Enjoy mountain activities before work, after work, on work breaks, and on days off! Activities include skiing, snowboarding, snowshoeing, cross country, hiking, mountain biking, climbing, and so much more. Work with other mountain enthusiasts. This is an excellent opportunity to socialize, meet great people, and attend employee events around the resort. Some events include unique opportunities like employee ski days, employee yoga, live music events, film festival ski movie features, and many more summer activities- at work! You get to work and play in the same place. Eligibility is dependent on all employee classification of work.BENEFITS:Ski and Ride
      • Eligible employees receive a free Solitude season pass for themselves and eligible dependents. This includes unlimited skiing/riding for winter employees with no blackout dates and bike hauls for summer employees
      • Free access to select Alterra Mountain Company Destinations throughout North America for you and eligible dependents
      • Discounted Solitude lift tickets for your friends & family
      • Discounted ski and ride lessons
      • Free Nordic ski and snowshoe pass for the Solitude Nordic & Snowshoe Center for winter employees
      • Ski and ride perks at other local resorts
      • Complimentary UTA Ski Bus passOther Benefits
        • Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSA, FSA for eligible employees
        • Discounts resort-wide for food, rentals, retail, lessons, and more
        • Pro deals with hundreds of outdoor brands
        • 401(k) plan with generous company match for all employees
        • Free counseling service for you and your household members through our Employee Assistance Program

Keywords: Solitude Mountain Resort, Sandy , Club Solitude Manager, Executive , Sandy, Utah

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