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Partner Experience Manager

Company: Telarus
Location: Sandy
Posted on: November 23, 2022

Job Description:

Role and Responsibilities

Primary functions of this role include but are not limited to;

* Handling incoming partner requests for the following:

* Questions

* Order qualification

* Pricing

* Paperwork

* Order submission

* Order status as needed

* Back office support

* Traffic cop

* 1st level escalation

* Facilitate partner trainings and discuss expectations in working with Telarus

* Missing homes audit

* Relationship with agents and suppliers in region

* Partner / Supplier meetings

o Participating and adding value

* Interdepartmental relationship

* Address simple commission questions

* Conduct agent back office trainings

* Opportunity tracking - Salesforce Management

o Qualification

o Identification

o Quoting

o Tracking

o Follow up

o Recap sent to partners

* Personal metric tracking

* Support Coverage (as needed)

* Regular cadence with sub-region

o Includes field sales and operations

Qualifications and Education Requirements

* Telecom experience 6months+

* Customer service background

* Microsoft Office

* intermediate computer knowledge

* Intermediate comprehension on carriers are product offerings

* Exceptional written and verbal skills with engaging phone presence

Preferred Skills

* Telecom experience

* Multitasking

* Detail-driven / Organized

* Self-Motivated

* Strong Communicator

* Ability to have hard conversations

* Personable

* Team player

* Adaptable / Quick learner

* Independent problem solver

* Forward-thinker

Additional Notes

* Headquarters is located in Sandy, Utah but this position is remote and can be worked from anywhere in the U.S.

Job Type: Full-time

Keywords: Telarus, Sandy , Partner Experience Manager, Executive , Sandy, Utah

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