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Partner Experience Manager

Company: Telarus
Location: Sandy
Posted on: November 23, 2022

Job Description:

Role and Responsibilities

Primary functions of this role include but are not limited to;


* Handling incoming partner requests for the following:


* Questions


* Order qualification


* Pricing


* Paperwork


* Order submission


* Order status as needed


* Back office support


* Traffic cop


* 1st level escalation


* Facilitate partner trainings and discuss expectations in working with Telarus


* Missing homes audit


* Relationship with agents and suppliers in region


* Partner / Supplier meetings


o Participating and adding value


* Interdepartmental relationship


* Address simple commission questions


* Conduct agent back office trainings


* Opportunity tracking - Salesforce Management


o Qualification

o Identification

o Quoting

o Tracking

o Follow up

o Recap sent to partners


* Personal metric tracking


* Support Coverage (as needed)


* Regular cadence with sub-region


o Includes field sales and operations

Qualifications and Education Requirements


* Telecom experience 6months+


* Customer service background

* Microsoft Office

* intermediate computer knowledge

* Intermediate comprehension on carriers are product offerings

* Exceptional written and verbal skills with engaging phone presence


Preferred Skills


* Telecom experience


* Multitasking

* Detail-driven / Organized

* Self-Motivated

* Strong Communicator

* Ability to have hard conversations


* Personable

* Team player

* Adaptable / Quick learner

* Independent problem solver

* Forward-thinker


Additional Notes


* Headquarters is located in Sandy, Utah but this position is remote and can be worked from anywhere in the U.S.


Job Type: Full-time

Keywords: Telarus, Sandy , Partner Experience Manager, Executive , Sandy, Utah

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