Customer Success Manager

Company: LiveView Technologies
Location: Lindon
Posted on: March 19, 2023

Job Description:

Why LiveView Technologies:

LiveView Technologies (LVT) is making the world a safer place and we need your help! Based in Orem Utah, LVT is the world's leader in remote security systems orchestration and data analytics. Our hardware and software platform provides unparalleled speed to delivery, no costly infrastructure upgrades and full lifecycle management. With LVT units in every state and three countries, we're positioned for massive growth in both domestic and international markets. We are near to closing out 2021 in record fashion for the 3rd year in a row. LVT is poised to make 2022 another record year!

To learn more about LVT visit our website at: https://www.lvt.com/company/about-us

As a company, we've had a strategic and deliberate growth focus. We are a profitable company with a massive growth trajectory. To keep up with explosive demand, we need self-motivated, innovative go-getters in every department. If you want an opportunity for leadership, ownership, and accountability, and you're excited about contributing to a high-growth company that has a strong foundation where you can make an immediate impact, LiveView Technologies is the place for you!

Job Title: Customer Success Manager

As a Customer Success Manager at LiveView Technologies, you will be responsible for developing and maintaining loyal and lasting relationships with customers. It will be your job to make sure they are well taken care of and satisfied with the services and products they are receiving. If they are not satisfied, you will need to be able to improve upon any areas where they might have problems with the services or products. It will be your responsibility to ensure customer satisfaction, as you lead technical support to LVT's customers. This position is key to the continuing success of LiveView Technologies.

Job Roles and Responsibilities:

As a Customer Success Manager, you will be responsible for:

• Developing and maintains customer relationships
• Understanding the customer journey and how to move customers forward
• Working with customers to ensure satisfaction of service/product
• Improving areas of customer dissatisfaction
• Providing technical support to customers as needed, for you will be a main point of contact on our products and services
• Leading/supervising customer support staff and coordinates third-party installation and support groups
• Remaining up-to-date and knowledgeable regarding customer service practices
• Regularly meeting with clients to ensure continued value creation and support
• Solving problems by coordinating efforts across multiple business functions such as sales, marketing, tech and customer support
• Strategically and innovatively solving problems as client and business issues arise
• Performing duties based on clients and the business sectors they are in (Mid-Market, Enterprise, or Strategic)
• Directly reporting to the Director of Client Services
• Attending regular customer support meetings where performance and client support.
• Communicating with customers using a variety of mediums such as video, email, phone, etc.
• Presenting and leading client and reporting meetings, sometimes reporting and running meetings with senior leaders present What Makes You Successful:
  
  Hungry, humble, driven. Become an expert in your craft, in our business, and in our clients' business. Self starter, highly motivated. Contributes to a fun, positive atmosphere.
  
  Because our client's satisfaction is one of our top priorities, customer feedback will be a key indicator of success. Internally we expect you to be meeting and exceeding company KPI's and engagement levels from other sales sites.
  
  Knowledge, Skills, Abilities:
  • Knowledge of and experience with Salesforce software
  • Knowledge of and experience with Microsoft Office tools (Word, Excel, etc.)
  • Knowledge of sales tactics and methods
  • Knowledge of client/customer products and markets
  • Technical aptitude
  • Customer service skills
  • Organizational skills
  • Managerial skills
  • Interpersonal skills
  • Professional communication skills
  • Strong writing and comprehension skills
  • Negotiation skills
  • Project management skills Other:
    • Life-long learner
    • Positive attitude
    • Time management
    • Initiative
    • Results-driven
    • Mental agility
    • Problem solving
      
      Experience:
      
      Required: 3-5 years of business-to-business
      
      Preferred: managerial or sales experience, customer service experience
      
      Education:
      
      BA/BS in a related field. Business degrees are common, but other degrees such as Communications or English are acceptable.

Keywords: LiveView Technologies, Sandy , Customer Success Manager, Executive , Lindon, Utah