Customer Service Supervisor
Company: Serenity Mental Health Centers
Location: Lehi
Posted on: February 19, 2026
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Job Description:
Job Description Job Description Customer Service Supervisor –
Mental Health Call Center Location: Lehi, UT Employment Type:
Full-Time – ONSITE (Not Remote) Lead a high-performing customer
service team that serves as the first point of contact for patients
seeking mental health care. As a Customer Service Supervisor,
you’ll coach, support, and motivate your team while ensuring every
caller feels heard, respected, and supported. No healthcare
experience required — we provide training. What You’ll Do Supervise
and support a customer service team in a call center environment
Coach team members through performance goals, accountability, and
growth Handle escalated calls with empathy and solutions-focused
thinking Use performance metrics to improve service quality and
outcomes Maintain high service standards that reflect Serenity’s
patient-first mission What We’re Looking For 1 year of experience
supervising customer service teams Strong communication, coaching,
and decision-making skills Ability to stay calm, adaptable, and
focused in a fast-paced environment Results-driven mindset with a
commitment to continuous improvement Passion for helping both
patients and teammates succeed Nice to Have Call center leadership
experience Experience managing KPIs or service-level metrics
Background in healthcare, behavioral health, or patient support Pay
& Benefits Competitive pay based on experience 90% employer-paid
medical, dental, and vision insurance 401(k) retirement plan 10 PTO
days 10 paid holidays (15 PTO days after first year) Referral
bonuses About Serenity Healthcare Serenity Healthcare provides
innovative, evidence-based mental health treatments that help
patients reclaim their lives when traditional options haven’t
worked. Our mission is to deliver hope, healing, and real results
in every interaction. Serenity Healthcare is an Equal Opportunity
Employer.
Keywords: Serenity Mental Health Centers, Sandy , Customer Service Supervisor, Healthcare , Lehi, Utah
