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Customer Service-Claims Processor

Company: Teleperformance
Location: Sandy
Posted on: April 10, 2021

Job Description:

Overview DOING BUSINESS WITH PEOPLE, FOR PEOPLE.Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. This kind of growth wouldn't have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.--Your ImpactOur customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Responsibilities

  • Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
  • Provide excellent customer service through active listening on every interaction
  • Troubleshoot and resolve customer issues through the use of desktop applications
  • Work with confidential customer information and treat it sensitively
  • Aim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge Qualifications What We're Looking for
    • Logical problem-solving skills
    • Availability to work various shifts
    • Ability to use Windows operating systems
    • Ability to type 25 wpm
    • Over 18 years of age
    • High School Graduate or GED
    • Predictable and reliable attendanceWhat We Prefer
      • 6 -12 month customer service experience preferred
      • Consistent work history
      • Proven oral & written communication skills
      • Some Technical backgroundBeing One of Our PeopleIt is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always. Teleperformance is an Equal Opportunity Employer

Keywords: Teleperformance, Sandy , Customer Service-Claims Processor, Hospitality & Tourism , Sandy, Utah

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