E*TRADE - Team Lead, Customer Service Overnight Team

Company: Morgan Stanley
Location: Sandy
Posted on: January 13, 2022

Job Description:

*Team Lead, Customer Service Overnight Team*

_*SUMMARY*_
In this position you will assist the direct supervisor with daily duties including handling and resolving escalations, monitoring and coaching associates on client interactions, reviewing associate job performance, and executing on delegated projects. Provide response primarily to advanced or difficult customer inquiries via phone and email regarding account information, procedures, systems and products. Utilize independent decision-makin

Keywords: Morgan Stanley, Sandy , E*TRADE - Team Lead, Customer Service Overnight Team, Hospitality & Tourism , Sandy, Utah

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