Assistant General Manager

Company: Natural Retreats
Location: Park City
Posted on: February 14, 2026

Job Description:

Job Description Job Description Natural Retreats is hiring an Assistant General Manager to join our Park City, UT team! In this role, the Assistant General Manager (AGM) will work with the General Manager to implement and maintain the day-to-day operations of the Park City portfolio. The AGM’s primary role will be oversight of Natural Retreats Homeowner Association (HOA) management in Park City, UT. The AGM will take full ownership of the management of our HOA contracts and staff to ensure the HOA budgets are managed and profitable, while continuing to expand our rental pool within each community. The AGM is expected to develop and coach leaders and staff, promoting engagement, collaboration, and continuous improvement. Through effective communication and oversight, this role ensures day to day operations run efficiently while meeting quality, service, and performance standards. Core responsibilities include leading all HOA General Managers, Operations Managers and their staff members, new home recruitment, the overall organization and management of the destination, property management and housekeeping duties, recruitment and training of team members, administration, and guest/owner relations. The selected candidate must provide strong operational and people leadership to ensure effective execution of departmental objectives. A successful Assistant General Manager translates strategic direction into actionable plans, setting performance expectations, and driving accountability across teams. COMPENSATION: Starting range is $90,000 - $100, 000. Final compensation will be commensurate upon experience. BENEFITS & PTO: Natural Retreats contributes to both employee and dependent premiums ! 17 vacation days 9 holidays 7 sick days 5 NR Days with a $1,500 allowance to book a NR vacation home! Maternity AND Paternity Leave Medical (Traditional PPO-style plans and High Deductible Plan w/ HSA) Dental Vision Flexible Spending Accounts (medical and dependent care) 401K retirement plan options with 3.5% company match Short and Long Term Disability Insurance (100% company paid) Basic Life Insurance Policy of $50,000 (100% company paid) Supplemental Life Insurance (Employee, Spouse, Child) Cell phone ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Oversee the complete operational performance of the site – primarily the HOA portion of the site business. Work closely with the SVP of Operations and General Manager to develop, implement and maintain procedures relevant to the site to increase profitability, performance and efficiencies. Develop and maintain existing relationships with suppliers, strategic partners, and industry professionals. Partner with the NR Marketing team to carry out local marketing initiatives. Parner with the NR Business Development team and senior management to strategize and execute home recruitment initiatives. Monitor and evaluate all key competitors as well as the activities, services and products of the competition. Deliver sales presentations to key clients. Proactively develop new plans and initiatives to achieve sales goals. Ensure all guests receive all elements of NR service in-line with brand standards including, but not exclusively restricted to pre-arrival calls, personal meet and greets, etc. Recruit, interview, and train staff and ensure their ongoing development by providing regular feedback and coaching. Ensure the team understands service expectations and are consistently delivering world class service. Build a strong team and represent Natural Retreats appropriately at all times. Rotating on calls, covering holidays and weekends. Help audit homes and facilitate certain property management services to homeowners in your portfolio. Primary point of contact to reach out to owners for approvals on stays, negotiated rates, reduced minimum, etc. requests from the Sales team. Be an expert in how the owner portal operates in order to demonstrate to property owners the benefits of the portal. Monitor housekeeping, guest services, and maintenance managers’ communication with owners. Review P&Ls and budgets for input and feedback. Monitor and be accountable for the destination's financials including Homeowner Statements and company credit card.? Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Member for this job. EXPERIENCE AND SKILLS: REQUIRED Bachelor’s degree and minimum 3 years of relevant work experience, specifically 2 years of hospitality or sales management Minimum 3 years of management Ability to pass pre-employment testing which may include drug testing and/or background screening Valid driver’s license with good driving record Excellent organizational and project management skills Highly autonomous and self-motivated Must be computer savvy and able to learn new software programs Proficiency in Microsoft Office, specifically Microsoft Excel Excellent verbal and written communications skills in addition to exceptional interpersonal skills and ability to make and cultivate strong personal connections and relationships with homeowners Ability to manage time effectively and meet deadlines in the required timeframe Detail-oriented Ability to problem-solve in a fast-paced environment Ability to be flexible and work in a fast-paced environment with hours of work varying, especially during peak season POSITION TYPE/EXPECTED HOURS OF WORK: This is a full-time position. Due to the nature of the job, the team member should be flexible with their hours. Exact daily scheduled may vary from season to season and differ from in-season to off-season. The team member should always be available in case of an emergency, which includes evenings and on-call hours. Due to possible guest issues, the team member should be able to respond by getting to the property within 15-20 minutes if a guest calls and has an issue while in residence. Weekend and holidays will generally be busy with guest and owner arrivals and departures and are considered working days. Generally, this will mean be available during the workday of 8 AM - 6 PM although on occassion this will vary according to occupancy of homes with the expectancy to answer after hours calls. We encourage all our team members to take two (2) days off per week where possible. To be eligible for employment, candidates for this safety sensitive position, must pass a pre-employment (5 panel ??non THC) drug test upon hire. A positive test result may lead to the withdrawal of the job offer. As part of our hiring process, we conduct pre employment background checks. This may include but is not limited to criminal and motor vehicle records. Prior criminal history does not exclude candidates from consideration. By applying for this position, you consent to undergo a background check. Persons with disabilities needing accommodation in the application process, or those needing job postings in an alternative format may email a request to hr@naturalretreats.com. Natural Retreats is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, gender expression, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition (cancer), AIDS/HIV, marital status, veteran status, sexual orientation, genetic information, or any other characteristic protected by federal, state or local law. We are dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, Team Member activities and general treatment during employment. Powered by JazzHR 5oFiFDHm0A

Keywords: Natural Retreats, Sandy , Assistant General Manager, Hospitality & Tourism , Park City, Utah