IT Helpdesk
Company: Mity-Lite
Location: Orem
Posted on: April 1, 2026
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Job Description:
Description MityLite is an award-winning manufacturer of
professionally designed highly durable event furniture. Trusted
worldwide, MityLite products are found primarily in banquet,
meeting, and event venues in the hospitality, education,
government, and church markets. We are currently seeking a Help
Desk associate to join our team. This is an hourly role - Monday
thru Friday 8am - 5pm. This role sits at the frontline of IT
support and is usually the first interaction a user will have the
IT Department. They will responsible for reviewing tickets
submitted via web or walk-in, resolved level 1 issues outlined in
the ticket and either closing the ticket in a timely manner or
escalating it to system administration or system analysts on staff.
Additionally, they will assist in deploying new computers and
following the replacement schedule of aging machines on the
network. Qualifications Qualifications: Customer Service Oriented
Attitude 2 years of help desk experience Windows and Mac OS
knowledge Helpful Experience: Active Directory Office 365 Admin
Center MS Office Applications (Word, Excel, Outlook, Powerpoint)
Screen Connect/Remote Desktop Software A certification
Responsibilities Respond to incoming support requests via phone,
email, or ticketing system Diagnose and troubleshoot technical
issues reported by end-users Provide timely and effective solutions
to technical problems Escalate complex issues to the appropriate IT
teams when necessary Install, configure, and maintain hardware and
software systems Perform routine maintenance tasks such as updates
and patches Analyze system logs and identify potential issues or
trends Collaborate with colleagues to improve overall IT support
processes
Keywords: Mity-Lite, Sandy , IT Helpdesk, IT / Software / Systems , Orem, Utah
