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Client Relations Coordinator

Company: Global Access
Location: Sandy
Posted on: March 23, 2020

Job Description:

Summary Global Access Client Relations Coordinator is responsible for building and maintaining the partnership between Global Access and our clients, new and current while driving value realization and return on the client's investment. Client Coordinators are technology-savvy individuals who have experience in driving strategic business processes. They work directly with our clients to understand business and technical requirements, and to develop solutions to ensure success both in the near term and long term. Essential roles and responsibilities include: -- Strategic consulting for companies growing their international logistics network -- Client relationship management -- Project management -- Client presentations -- Focus on client retention and increasing value -- Cultivate future projects and qualify new opportunities -- Frequent interaction with assigned client portfolio Additional responsibilities include -- Provide client management for your client portfolio -- Be a trusted advisor to enable clients to apply our tools to achieve their business objectives -- Provide resources to answer clients' questions, identifying needs for customization and further implementation where applicable -- Identify and provide suggestions to clients for potential opportunities including up-selling of additional services and introductions to our referral partners -- Works closely with other departments to identify areas of process and systems improvement -- Work closely with Sales Executive and consult with other team members (consulting/project management/engineering services/customer support) to be sure mutual objectives are met in support of client satisfaction -- Communicate consistently with clients throughout the contract lifecycle, escalating important issues where needed -- Maintain client contact and provide status updates for all outstanding issues -- Manage client expectations, keeping clients satisfied and expectations realistic -- Coordinate with other team members to ensure timely closure of quality issues -- Fully understand client requests, documenting and engaging appropriate resources -- This position includes some travel --- in state and out of state RequiredQualifications -- Bachelor---s degree -- Passion for client success -- Demonstrated exceptional customer skills from previous employment -- Strong and proven track record of successfully managing client relationships and technical projects -- Have common sense and good critical judgment -- Excellent work ethic and leadership skills -- Self-motivated, team-oriented, very responsible, and focused on exceeding client expectations -- Exceptional organizational, presentation, and communication skills, both verbal and written -- Demonstrated ability to deal with change and excel in high-stress situations PreferredQualifications -- Knowledge of international logistics and/or package forwarding services -- 2 years of prior client management and/or project management experience -- Knowledge of and experience with basic office tools (MSWord, Outlook, Excel, PowerPoint, etc.) Global Access is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status. Job Type: Full-time Job Type: Full-time Education: Bachelor's (Preferred)

Keywords: Global Access, Sandy , Client Relations Coordinator, Other , Sandy, Utah

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