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Analyst, Account Services Operations

Company: ETRADE
Location: Sandy
Posted on: March 28, 2020

Job Description:

Experience the future of job applications! Click to complete a quick chat with our AI recruiter, Wendy, and tell her about your qualifications. This role offers a unique opportunity to work in the operations group of E*TRADE Financial. The team's goal is to be an industry leader by providing a seamless and timely experience for our customers. This role is dynamic and requires continuous interaction with our customers, internal business partners, and external business partners in order to manage the operational processes of E*TRADE. RESPONSIBILITIES * Proactively communicate with customers and internal business partners to provide guidance and answer any specific queries * Take ownership by quickly identifying and resolving potential issues that may adversely affect the customer experience * Demonstrate great urgency by ensuring open work items are addressed in a timely manner and do not breach their related SLA (Service Level Agreement) for delivery * Work closely with all Operations functions to identify process improvement opportunities and implement best practice * Escalate any operational, regulatory and other risks to management * Build strong relationships with key stakeholders across Sales, Operations, Customer Service, and Technology to create highly collaborative partnerships Basic * 2 years' experience in a customer facing role/operations role Preferred * Self-motivated and results oriented * Superior time management capability * Excellent verbal and written communication skills * Possess conflict management and problem solving skills * Ability to navigate a large organization and develop strong working relationships * Understanding of Financial Service Operations and related core functions and controls * Exceptional influencing and presentation skills * Open minded, able to share information, knowledge and expertise with peers, team members and business partners. Use this link to chat with Wendy, our AI recruiter, to learn more about this position! https://talktowendy.co/etrade-anlst-acc-serv-ops-13858

Keywords: ETRADE, Sandy , Analyst, Account Services Operations, Other , Sandy, Utah

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