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ETRADE Participant Service Representative

Company: Morgan Stanley
Location: Sandy
Posted on: May 3, 2021

Job Description:

SUMMARYSeeking experienced financial professionals to join our Participant Relationship Management team dedicated to servicing ETRADE's mass affluent stock plan participants. This role will provide excellent customer service and demonstrate creative problem-solving skills to help participants navigate their equity compensation and provide guidance for their broader financial picture. The ideal candidate for this role will be able to offer knowledgeable support in a professional and efficient manner, while taking the initiative to stay up to date on both company products and services, as well as broader trends in the industry.This team is responsible for servicing the needs of ETRADE's stock plan participants with up to $1,000,000 in stock plan assets. Participant Services Representatives are the face of ETRADE to our participants and seek to build trust and develop relationships to deliver the full value of the firm. This fast-moving team cultivates a fundamental set of skills that are essential to a successful, client-focused career in financial services. This role offers significant opportunity for growth, both within the team and at ETRADE more broadly.This role would be focused on servicing Stock Plan Mid Participants (mix of non-US, low value US participants with rollover from high value / sp elite). To focus this role on account activation and Non-US IVR routing enhancements will be needed.RESPONSIBILITIESManage daily volume of inbound calls and emails from participants, providing 'white-glove' customer service and addressing both their equity compensation and broader financial needsAddress participant concerns to their satisfaction and to take ownership of problems that require additional researchBalance efficient issue resolution with discovery conversations to identify opportunities for deepening client relationshipsPartner with Financial Consultants to generate needs-based referrals that are the result of engaging & providing superior service to participantsEducate and guide participants with respect to their equity compensation and retail accounts with ETRADE and their ability to successfully navigate and maximize all aspects of ETRADE FINANCIALAccount ActivationTaxWebsite NavigationRSUUnderstand the rules and regulations pertaining to equity compensation accountsBalance efficient issue resolution with discovery conversations to identify opportunities for deepening client relationshipsEngage with participants through outbound campaigns across the course of the participant lifecycle, introducing additional wealth and liquidity solutions where appropriateCarry out responsibilities with attention and adherence to ETRADE's core values - Customer Focus, Agility, Reliability, and InnovationQualifications:QualificationsBasic6-12 months of experience in a financial service to sales environment, preferredPreferredStrong technical aptitudePositive and professional customer service attitude and capabilityOutstanding oral and written communication skills with a strong attention to detailAbility to work flexible shift assignments and additional hours as required when business needs dictate (this position is eligible for overtime pay)Morgan Stanley is an equal opportunity employer committed to diversifying its workforce(M/F/Disability/Vet).#etrade

Keywords: Morgan Stanley, Sandy , ETRADE Participant Service Representative, Other , Sandy, Utah

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