Customer Care Specialist
Company: BC Forward
Posted on: May 3, 2021
Customer Care SpecialistBCforward is seeking a highly motivated
and experienced Customer Care Specialist at Sandy,UT Role: Customer
Care SpecialistExpected Contract Duration : 12 months Contract
Location : Sandy,UT Job Description: Responds to telephone
inquiries and reservation requests using standard scripts and
procedures. Gathers information, researches/resolves inquiries.
Communicates appropriate options for resolution in a timely manner.
Informs customers about services available and assesses customer
needs. Escalates inquiries to appropriate staff as required.
Responds to voice mails left after hours. Escalates calls with
issues requiring more in-depth research to the Subject Matter
Experts. Respond to IM and email based communication Experience
Preferred: Strong Customer Service Background and skills Minimum
six months experience in customer service/call center environment
Strong telephone skills including inbound and outbound calls
Articulate, customer focused and possess proper telephone etiquette
Demonstrated computer proficiency and the ability to maneuver and
navigate between computer screens and programs Bilingual Ability to
type 40 wpm Education Requirements: High school diploma or
equivalentSchedule Requirements: Center is open 9AM-7PM Sun-Sat
Working either a Saturday or Sunday shift is required. Please share
me the updated resumes to Interested candidates please send resume
in Word format Please reference job code 127729 when responding to
this ad.Recommended Skills Navigation Time And Relative Dimension
In Space (Tardis) Customer Service Multilingualism Service
Orientation Call Centers
Keywords: BC Forward, Sandy , Customer Care Specialist, Other , Sandy, Utah
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