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Customer Care Specialist

Company: BC Forward
Location: Sandy
Posted on: May 3, 2021

Job Description:

Customer Care SpecialistBCforward is seeking a highly motivated and experienced Customer Care Specialist at Sandy,UT Role: Customer Care SpecialistExpected Contract Duration : 12 months Contract Location : Sandy,UT Job Description: Responds to telephone inquiries and reservation requests using standard scripts and procedures. Gathers information, researches/resolves inquiries. Communicates appropriate options for resolution in a timely manner. Informs customers about services available and assesses customer needs. Escalates inquiries to appropriate staff as required. Responds to voice mails left after hours. Escalates calls with issues requiring more in-depth research to the Subject Matter Experts. Respond to IM and email based communication Experience Preferred: Strong Customer Service Background and skills Minimum six months experience in customer service/call center environment Strong telephone skills including inbound and outbound calls Articulate, customer focused and possess proper telephone etiquette Demonstrated computer proficiency and the ability to maneuver and navigate between computer screens and programs Bilingual Ability to type 40 wpm Education Requirements: High school diploma or equivalentSchedule Requirements: Center is open 9AM-7PM Sun-Sat Working either a Saturday or Sunday shift is required. Please share me the updated resumes to Interested candidates please send resume in Word format Please reference job code 127729 when responding to this ad.Recommended Skills Navigation Time And Relative Dimension In Space (Tardis) Customer Service Multilingualism Service Orientation Call Centers

Keywords: BC Forward, Sandy , Customer Care Specialist, Other , Sandy, Utah

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