Payment Services and Support Representative

Company: Comcast
Location: Sandy
Posted on: May 3, 2021

Job Description:

Comcast NBCUniversal is currently hiring for our Customer Service Representatives at our billing service center located in Sandy, UT and we want you to join our team today! This is a remote position but must live within a 90 minute commute to Sandy, Utah to apply due to occasional in-person trainings, team buildings and onsite meetings.

Wouldn't you like to work for a company rated TOP 3 best in Fortune 500 companies? We offer benefits to employees on their first day of employment. Our representatives typically earn an average of $16/hr with commissionin total compensation in the first year when successfully meeting or exceeding performance goals. The ideal candidate is someone looking for a long-term career and is eager to be a part of our growing team!

So, what is this great job? Customer Service Representatives assist customers via inbound and outbound phone calls and utilize the arrangement of software and tools to communicate effective solutions. Establishing rapport and creating effective relationships during each interaction is essential to providing a delightful experience. Delighting every customer during each interaction in our fast paced environment requires a resourceful curiosity combined with a high level passion and enthusiasm for the customer.

Join a company rated in the top 100 of Forbes Best Companies to Work For and start growing with Comcast NBCUniversal Today!

GREAT PERKS AND BENEFITS (starting on your first day):

• Career advance program that allows agents to take on more responsibilitiesthat can lead to an increase in wages
• Ability to transfer to other areas of the business including retail, sales, and technician roles
• Paid training
• Paid Time-Off (PTO), Paid Vacation, Flex Time, and Floating Holidays (Generous PTO package after first 90 days of employment)
• Tuition Reimbursement (where applicable)
• Eligible to enroll in Medical, Dental, Vision, 401k
• Free Comcast/Xfinity courtesy services (cable, high speed internet, etc.)
• Discounts on Comcast/Xfinity Voice, OnDemand, and Personal Security Services

• Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse. - Elicits and records customer information and inquiries using a computerized system
• Sorts and files correspondence and performs miscellaneous clerical duties includgin answering correspondence and writing reports
• Performs various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers
• Receives payments and posts amounts paid to customer accounts
• Must have a working knowledge of applicable state and federal laws regulating collection activities
• Verifies accounts before processed to agency
• Schedules non-pays for the field
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• Achieves overall performance goals of the organization
• Attends training as required
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• Other duties and responsibilities as assigned

• High School or Equivalent
• Generally requires 0-2 years related experience

Keywords: Comcast, Sandy , Payment Services and Support Representative, Other , Sandy, Utah