Senior Collections Manager (US Remote)

Company: Cornerstone OnDemand
Location: Sandy
Posted on: June 9, 2021

Job Description:

REMOTE ROLE - work anywhere within the US!The Senior Collections Manager position requires someone who is smart, dependable, detail oriented, and innovative. The person best fit for this position will need to be able to lead a diverse team of collections specialists while setting a good example and being an effective partner throughout the organization. This person must be able to communicate effectively both within and outside of the organization at a high level. In this role you will Oversee all facets of the daily operations of the collections team to drive quality and efficiency Manage collections activities by identifying, resolving, and mitigating payment delinquencies in a timely manner Seek business support, as needed, to resolve customer issues in a prompt manner Establish and document policies, procedures, and best practices for the team Define and measure critical metrics and KPI's that accurately reflect operational and financial performance of the team Monitor and review outstanding Accounts Receivable balance Provide regular and ad hoc reports and updates on collection risk and A/R aging. Ensure there is always a sufficient information flow among the appropriate stakeholders. Assess risk and provide support for Allowance for Doubtful Accounts booking and Write-Off entries Support the monthly and quarterly financial close by providing timely and accurate reporting and audit support Facilitate adherence to SOX controls Ensure existing systems are operating effectively, and any new systems are designed to optimize resources and automate manual processes Partner with cross-functional teams to support and improve the collections process Partner with business leadership and maintain a collaborative working relationship to achieve accounts receivable collections goals and minimize overdue balances and bad debt losses Partner with business leaders located in our India shared service center to collaborate on team management and ensure consistent adherence to our processes Lead and/or assist with ad-hoc projects as assigned Coach, develop, and mentor team members Promote staff development, including leading and mentoring staff regarding Collections best practices, customer service, organizational skills and leadership development. Provide coaching and performance feedback through one-on-one meetings, staff meetings and other communication as appropriate Consideration for privacy and security obligations You're got what it takes if you have 7+ years of experience in collections/accounts receivable with 5+ years of leading/managing employees Strong competency with Excel, Word, and other Windows based programs Exceptional written and oral communication skill Experience with NetSuite is a plusDemonstrated ability in identifying and mitigating operational riskAbility to think strategically and implement ideas/initiatives tacticallyStrong analytical skills, comfortable with drawing metric-based conclusionsAbility to earn trust, maintain positive and professional relationships, and contribute to a culture of inclusionThrives in highly fast-paced and dynamic work environment#LI-GC1

Keywords: Cornerstone OnDemand, Sandy , Senior Collections Manager (US Remote), Other , Sandy, Utah