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Service Coordinator

Company: Pella Windows and Doors Mountain West
Location: Sandy
Posted on: June 9, 2021

Job Description:

Job Description SUMMARY: This position is responsible for providing quality customer service to internal and external customers daily. This position is responsible for ensuring all customer service calls and requests are completed in a timely, accurate, and efficient manner while maintaining a customer-focused attitude.Principal DUTIES AND RESPONSIBILITIES include the following, but not limited to:Primary job responsibility is to take incoming calls quickly and professionally to resolve customer inquiries.Answer in-bound customer calls and schedule service appointments based on customer product, time and labor requirements; provide quotes to customers; process service requests while ensuring that all customer and product specifications are accurate; diagnose and order parts.Must research and obtain answers to customer inquiries (phone or walk-in) in an accurate and timely manner.Update customer files (electronic files in Pella Service Module) each time contact is made with customer and close file when job is completed.Resolve customer complaints regarding product and service, engaging other departments when needed(i.e. sales, shipping, technical and administrative staff).Assist Service Technicians with daily issues including scheduling, parts orders, directions, customer communications, etc.Process customer payment via credit card.Schedule delivery method for non-service related products (i.e. Courier/Mail).Place confirmation calls to customers with time/date of appointment.Place calls to customers after event is completed to determine service level obtained.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or ExperienceHigh School Diploma or GED, and 1 year customer service or general business experience is highly preferred. Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable. Proficiency with Microsoft Word, Excel, Outlook and PowerPoint software applications. Expected to develop proficiency in Pella proprietary puter SkillsProficiency with Microsoft Word, Excel, Outlook and PowerPoint software applications. Will be expected to develop proficiency in Pella proprietary software (i.e. PQM, OMS, OSC, etc.).This position description is not intended to be and should not be construed as an all-inclusive list of responsibilities, skills or working conditions associated with this position. While this description is intended to accurately reflect the positions activities and requirements, management reserves the right to modify, add or remove duties as necessary.Equal Employment Opportunity: Pella Mountain West provides a working environment free of discrimination and harassment. Pella Mountain West treats all persons equally, regardless of race, color, sex, religion, national origin, age or disability, as each is protected under federal law. A number of states in which Pella Mountain West operates may have laws protecting classifications of team members not necessarily protected under federal law. Therefore, Pella Mountain West also treats all persons equally, regardless of political affiliation and belief, pregnancy, national origin, age, creed, marital status, military status, sexual orientation, mental disorder, veteran status, ancestry or handicap as each category is protected under a municipal ordinance or state pany Description Pella Corporation is an innovative leader in creating a better view for homes and businesses by designing, testing, manufacturing and installing quality windows and doors for new construction, remodeling and replacement applications. Founded in 1925, Pella Corporation is a family-owned and professionally managed privately-held company, known for its history of innovation, manufacturing outstanding products, providing quality service and delivering on customer satisfaction.

Keywords: Pella Windows and Doors Mountain West, Sandy , Service Coordinator, Other , Sandy, Utah

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