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$16hrly Customer Service Representative

Company: Aerotek
Location: Sandy
Posted on: June 12, 2021

Job Description:

Description:The Customer Care Representative accurately responds to customer, provider and broker inquires while projecting a positive attitude and professional representation of clients services and products in an inbound call center environment. Working under the supervision of the Customer Care Supervisor, the Customer Care Representative is responsible for interacting with customers, brokers, and providers responding to inquiries regarding benefit plans, eligibility, claims, billing inquiries, customer complaints, provider fee schedules, etc.Essential Duties and Responsibilities include the following. Other duties may be assigned as well.Answering and handling inbound calls from external and internal customers professionally and responding to customer inquiries and complaintsProviding accurate and timely information to inbound callers regarding service and product information, including but not limited to: eligibility, benefits, plan designs, fee schedules, networks, claims, and company policies and proceduresHandling co-worker and customer requests received electronically or in-person, in a timely, professional and accurate mannerCompleting call reports and logs as necessary; updating details of comments, inquiries, complaints and actions and documenting within appropriate databaseFollowing up on customer calls as applicableResearching required information; obtaining and evaluating all relevant data to resolve customer complaints and inquiriesRecognizing, properly documenting, and informing the department's Supervisor, Team Lead or Manager of escalated customer complaints About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Sandy , $16hrly Customer Service Representative, Other , Sandy, Utah

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