Customer Experience Representative
Company: B-stock Solutions
Location: Sandy
Posted on: June 12, 2021
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Job Description:
THE COMPANY B-Stock is the worlds largest online marketplace for returned,
excess, and other liquidation merchandise. Our customers range from
SMB to the worlds largest brands and retailers (including all ten
of the top 10 U.S. retailers). Led by eBay veterans, B-Stock
completes over 200,000 transactions per year, selling 135 million
items annually, making us a clear leader in the space. The amount of inventory that is returned or unsold each year is
growing very rapidly; in 2020, the value of this merchandise was
estimated at $500 billion. Much of it ends up being liquidated for
pennies on the dollar; some of it is even destroyed or landfilled.
We believe there is tremendous value in and demand for this
inventory - no matter the category, condition, or location. The
B-Stock platform gives buyers a simple and direct way to buy
valuable products, and offers sellers a trusted replacement for
traditional liquidation and a critical boost in operational
efficiency. Backed by top investors including Spectrum Equity, True
Ventures, and Susquehanna Growth Equity, B-Stock runs lean, fast,
and shows no signs of slowing down. Our core values have shaped the
company we are today and will certainly drive our success for many
years to come. For more information, visit www.bstock.com/careers/ JOB SUMMARY This role is equally challenging and rewarding. You'll be on the
phone for long periods of time, encountering all types of
communication styles and personalities as you help resolve
conflicts or issues. You'll deal with challenging situations and
resolve customer concerns in a positive, simplified manner so that
customer fully understand their solutions. *Please note, this is an office-based position but due to
COVID-19 this position is currently remote. JOB SUMMARY The role is equally challenging and rewarding. The Customer
Experience team engages and educates our customers through our main
method of communication, email, but will also communicate with
buyers live through phone and chat. By focusing on customer
satisfaction, the Customer Experience Representative will provide
solutions for challenging situations and resolve customer concerns
in a positive manner. When advocating for our customers internally,
the individual displays exceptional critical thinking and
problem-solving skills to achieve our first contact resolution
goal. Reporting to the Customer Experience Supervisor, the Customer
Experience Representative will get the opportunity to leave lasting
impressions on B-Stocks customers by providing a positive customer
experience. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Deliver a personalized, positive customer experience through
various forms of contact: Email support (B-Stocks most common method of buyer
communication) Inbound telephone support Web-based chat support Using their specialized knowledge and experience, submit
suggestions for improvement to streamline current processes to
ensure efficiency and productivity Advocate on behalf of the customers internally by proactively
identifying areas of opportunity to then recommend viable solutions
that add value to the buyer experience Assist customers with account creation and troubleshooting Communicate with carriers, customers, and freight forwarders
ensuring that there is a smooth transaction process for buyers With exceptional attention to detail, review customer
applications to process them in a timely manner and assist with
customer documentation inquiries Ability to multitask during live coverage MINIMUM QUALIFICATIONS, JOB SKILLS, AND
ABILITIES 2-3 years of diverse customer experience High School Diploma/GED Certificate Comfortable using multiple software programs to deep dive into a
customer's concern to find the best solution Thorough conflict resolution skills Excellent written and verbal English, reading comprehension, and
judgment skills Use templates as a guide to provide a good interaction, while
also customizing the template to buyers' needs Aptitude to respond to questions quickly and adapt to new
business priorities Work independently and within a team environment to prioritize
tasks Ability to come up with meaningful solutions, even if that means
thinking outside the box Positive attitude, hardworking, flexibility, and an ability to
learn quickly PREFERRED QUALIFICATIONS Bachelor's Degree Knowledge of ZenDesk or similar customer service toolset Online auction or eCommerce experience is very helpful Second language skill at a professional proficiency level Typing speed of 35 WPM OUR VALUES Make Each Dollar Count Whether its the recovery amount or a buyers budget, money
matters to all of our clients. And because each dollar matters to
them, it matters to us. Take Our Work Seriously, Not
Ourselves Everything at B-Stock continues to grow - everything but our
egos, that is. Were not afraid to let loose and laugh (often at
ourselves). Do The Hard Things Today That Will Pay Off
Tomorrow Were willing to sacrifice and endure, fail and adapt to reach
our long-term goals. Use Trust As The Best Measure Of
Success The trust we earn along the way is more valuable than money.
Without trust from both our buyers and sellers, our business wont
succeed. Find Strength In Numbers Use our passion for data to provide value to our customers,
improve ourselves, and develop new ways to delight our buyers and
seller. EMPLOYEE BENEFITS No applicant will face discrimination/harassment based on: race,
color, ancestry, national origin, religion, age, gender, marital
domestic partner status, sexual orientation, gender identity,
disability status, or veteran status. Above and beyond discrimination/harassment based on protected
categories, B-Stock also strives to prevent other, subtler forms of
inappropriate behavior (e.g., stereotyping) from ever gaining a
foothold in our office. Whether blatant or hidden, barriers to
success have no place at B-Stock. US Work Authorization required. by JobbleJob Description
Company Description
B-Stock is the worlds largest online marketplace for returned,
excess, and other liquidation merchandise. Our customers range from
SMB to the worlds largest brands and retailers (including all ten
of the top 10 U.S. retailers). Led by eBay veterans, B-Stock
completes over 200,000 transactions per year, selling 135 million
items annually, making us a clear leader in the space.
The amount of inventory that is returned or unsold each year is
growing very rapidly; in 2020, the value of this merchandise was
estimated at $500 billion. Much of it ends up being liquidated for
pennies on the dollar; some of it is even destroyed or landfilled.
We believe there is tremendous value in and demand for this
inventory - no matter the category, condition, or location. The
B-Stock platform gives buyers a simple and direct way to buy
valuable products, and offers sellers a trusted replacement for
traditional liquidation and a critical boost in operational
efficiency.
Backed by top investors including Spectrum Equity, True Ventures,
and Susquehanna Growth Equity, B-Stock runs lean, fast, and shows
no signs of slowing down. Our core values have shaped the company
we are today and will certainly drive our success for many years to
come.
For more information, visit www.bstock.com/careers/
Keywords: B-stock Solutions, Sandy , Customer Experience Representative, Other , Sandy, Utah
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