ETRADE - Senior Specialist, Participant Services (Elite)

Company: E TRADE
Location: Sandy
Posted on: June 12, 2021

Job Description:

More than 30 years ago, ETRADE pioneered the online brokerage industry by executing the first-ever electronic individual investor trade. While the landscape of our industry has changed dramatically, our culture of innovation and drive to make online trading accessible to everyone continues to drive us forward. We believe in challenging the status quo, fostering an environment of curiosity and learning, and, above all, putting our custom e rs 2020, ETRADE joined Morgan Stanley, signaling a major industry shift that brought Wall Street and Main Street together more than ever before. As ETRADE/u2019s parent company, Morgan Stanley plays an important role in expanding what we can offer to investors, though ETRADE still functions as an independent entity.SUMMARY Seeking experienced financial professionals to join our Elite Relationship Management team dedicated to servicing ETRADE's high net-worth stock plan executives. This role will provide excellent customer service and demonstrate creative problem-solving skills to help executives navigate their equity compensation and provide guidance for their broader financial picture. The ideal candidate for this role will be able to offer knowledgeable support in a professional and efficient manner, while taking the initiative to stay up to date on both company products and services, as well as broader trends in the industry. The ETRADE Executive Services, Elite team is responsible for servicing the needs of ETRADE's high net worth stock plan executives (between $250,000 and $1,000,000 in stock plan assets). Senior Stock Plan Consultants are the face of ETRADE to our participants and seek to build trust and develop relationships in order to deliver the full value of the firm. This fast-moving team cultivates a fundamental set of skills that are essential to a successful, client-focused career in financial advice. The Elite role offers significant opportunity for growth, both within the team and at ETRADE more broadly. Additionally, the role is eligible for incentive compensation tied to the individual's contributions in creating successful and meaningful client relationships across the firm. If you are passionate about educating clients and helping to meet their financial goals, ETRADE Executive Services offers a unique opportunity to do so with multiple career paths and opportunities. RESPONSIBILITIES /tManage daily volume of inbound calls and emails from executives, providing 'white-glove' customer service and addressing both their equity compensation and broader financial needs /tFormulate and deliver solutions for executives' inquiries, ranging from foundational guidance to more complex product-related questions /tDemonstrate vast knowledge of and provide support on all issues pertaining to equity compensation, as well as a comprehensive understanding of relevant products and services offered by ETRADE /tBalance efficient issue resolution with discovery conversations to identify opportunities for deepening client relationships /tEngage with executives through outbound campaigns across the course of the participant lifecycle, introducing additional wealth and liquidity solutions where appropriate /tUnderstand organizational structure to engage appropriate colleagues and teams across ETRADE to resolve problems and issues /tAssist in the leading of internal meetings, training and coaching sessions as directed by team leaders /tCarry out responsibilities with attention and adherence to ETRADE's core values - Customer Focus, Agility, Reliability, and Innovation /t Basic /tCurrent FINRA Series 7 and 63 licenses required /tBachelor's Degree (Finance, Business Management/Administration/Business related discipline strongly preferred) or an equivalent combination of education, training and experience (1 year of work experience can substitute 1 year of education)Preferred /tOutstanding problem resolution, troubleshooting and training skills /tComplete understanding of the securities industry, including equity and option trading, and a thorough understanding of advanced product information /tPositive and professional customer service attitude and work ethic /tA passion for understanding participants' financial needs in an objective manner and seamlessly deliver the full value of ETRADE /tAbility to act with sensibility and professionalism within a dynamic business environment with minimal supervision /tOutstanding oral and written communication skills /tAbility to work flexible shift assignments and additional hours when business needs dictate (this position is eligible for overtime pay)ETRADE, a member of the Morgan Stanley family of companies offers a full spectrum of benefits, including Medical, Prescription Drug, Dental, Vision, Flexible Spending Account or Health Savings Account, Life Insurance, Disability and other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays, 401(k) and financial wellness plans in addition to other special perks reserved for our employees. Please visit Employment benefits at ETRADE Financial - explore jobs () learn more about our benefit offerings. etrade

Keywords: E TRADE, Sandy , ETRADE - Senior Specialist, Participant Services (Elite), Other , Sandy, Utah