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Customer Care Representative

Company: Lennar Homes
Location: Sandy
Posted on: January 5, 2022

Job Description:

--Interfaces with homebuyer and trade partners to perform final orientations and diagnose, schedule and complete warranty service work.--- Pre-walk homesites to provide punchlist for construction to delivery of home to customer; provide quality control of finished product--- Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc.--- Coordinate with the Construction Department staff and trade partners in the completion of walk-through repairs within 5 days--- Schedule and supervise trade partners' repairs in homes after delivery to homeowner--- Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within 7 days--- Provide accurate and timely information to Customer Care Manager on progress and scopes of work--- Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service--- Evaluate trade partner and product performance. Provide ongoing information to Customer Service Manager as it relates to quality of workmanship and materials--- Work with Customer Service Manager on special projects as needed--- Participate and attend department meetings--- Keep accurate service request logs and documentation of all work performed--- Perform all other duties as assignedEDUCATION AND ADDITIONAL REQUIREMENTS:Three to Five (3-5) years residential, customer care or construction fieldHigh school diploma or GED requiredValid driver's licenseMaintain regular attendance and punctuality relative to daily work schedule is requiredExcellent communication skills, verbal and writtenStrong organizational and interpersonal skillsMust be able to deal effectively with confrontational situations and maintain objectivity in public relationsDetail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlinesFollow directions from a supervisorUnderstand and follow work rules and proceduresAccept constructive feedbackTeam player--PHYSICAL REQUIREMENTS:Requires the ability to work in excess of eight hours per day, to operate a motor vehicle, read plans, climb stairs, climb ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment.-- Finger dexterity may be required to operate a computer keyboard and calculator.--FSLA STATUS:---- Non-Exempt--Regular Full-Time

Keywords: Lennar Homes, Sandy , Customer Care Representative, Other , Sandy, Utah

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