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Payments Ops Coordinator

Company: Social Finance (SoFi)
Location: Sandy
Posted on: January 8, 2022

Job Description:

Who we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation fintech company using innovative, mobile-first technology to help our 2+ million members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The Payments Operations Coordinator is responsible to support the daily banking activities at SoFi by performing routine/standard transactions according to established procedures and prescribed processes. Daily responsibilities will cover one or more operations functional areas such as: analyses, report generation, transaction processing, data entry, monitoring automated file processing, assisting with daily settlements and G/L reconciliation, consistently meet processing deadlines, and resolve operational issues to ensure stellar customer service to SoFi's member base. As part of a dynamic team, Back Office representatives provide quality service and effective and efficient operational support for the assigned area's internal and external business partners as well as providing advice and assisting with training for less experienced team members. Individuals at this level are expected to use some independence of thought but to refer more complex problems to department management. By joining SoFi, you're joining a new kind of finance company based around speed, transparency, and alignment with our members' interests. Our goal is to be the center of our members' financial lives. We created student loan refinancing, addressing the biggest financial challenge this new generation has through a new approach to lending. We expanded into other types of loans, and then into insurance and wealth management with similarly inventive products. As the company has grown, we've been able to help more people with these tools. The Role:

  • Subject matter expert for all ACH, check, bill pay, and wire transfer services.
  • Monitor all files associated with ACH, check, bill pay, and wire transfer.
    • Confirm posting
    • Work with ENG to resolve any issues
    • Perform a variety of operational functions including: ACH exception processing, item processing adjustments, and wire transfer processing
    • Work with processing partners; conveying information to sponsor bank to ensure a productive relationship
    • Complete research requests for internal staff and customers while meeting service and communication standards
    • Perform account maintenance when needed; account closing/reopen and NOSTRO balancing
    • Ensure SOPs are accurate by submitting changes to the Team Leads when necessary
    • Assist front-office staff with questions so they can, in turn, assist our members
    • Assist with settlements, as needed
    • Assist in strategic planning and implementation of processes to meet business goals
    • Review and process transactions pertaining to banking operations services
    • Maintain internal operational and financial controls to ensure that they meet banking standards
    • Proactively identify ongoing issues within operations and attempt to resolve them on an immediate basis so that they do not affect member-organization relationship
    • Other duties as assigned Qualified candidates are those who love variety in a fast- paced environment and work with an exceptional attention to detail and a high level of accuracy while meeting deadlines. Being tech savvy and possessing strong analytic and problem-solving skills are beneficial; knowledge of banking regulations is desired. Successful candidates are flexible, dependable team players and self-disciplined in time management. The hours of the position will be 8:00am - 5:00pm, Monday through Friday. These hours may change as volumes increase to meet daily deadlines. Minimum Qualifications and Skills:
      • High school diploma - required
      • Minimum of 3+ years of relevant banking operations experience
      • Deep understanding of how the financial world works
      • Ability to analyze data with a strong attention to detail and accuracy
      • Strong problem-solving skills
      • Strong written and communication skills
      • General accounting knowledge
      • Series 99 license preferred, but not required. (May need to obtain in the future.)
      • Present SoFi in a professional manner at all times Why you'll love working here:
        • Competitive salary packages and bonuses
        • Comprehensive medical, dental, vision and life insurance benefits
        • Generous vacation and holidays
        • Paid parental leave for eligible employees
        • 401(k) and education on retirement planning
        • Tuition reimbursement on approved programs
        • Monthly contribution up to $200 to help you pay off your student loans
        • Great health & well-being benefits including: telehealth parental support, subsidized gym program
        • Employer paid lunch program (except for remote employees)
        • Fully stocked kitchen (snacks and drinks) *These benefits are only applicable to full time employees SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The health and safety of our employees and their families is our top priority. Due to the ongoing nature of the COVID-19 pandemic, and because unvaccinated employees pose a direct threat to the health and safety of others in the workplace, effective on November 1, 2021, U.S. employees must be fully vaccinated to work from any of our offices, travel for business or attend work-related meetings. The company will make reasonable accommodations when possible for employees who are unable to be vaccinated because of a disability, pregnancy, sincerely held religious belief, or for other legally required reasons.. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.CategoryFirst-Line Supervisors of Office and Administrative Support WorkersEducationHigh School or EquivalentExperience3 to 20+ yearsJob typeFull time

Keywords: Social Finance (SoFi), Sandy , Payments Ops Coordinator, Other , Sandy, Utah

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