Partner Experience Advocate

Company: Telarus
Location: Sandy
Posted on: May 10, 2022

Job Description:

Job DescriptionSalary: Role and ResponsibilitiesPrimary functions of this role include but are not limited to;· Handling incoming partner requests for the following:· Questions · Order qualification · Pricing · Paperwork · Order submission · Order status as needed· Back office support · Traffic cop · 1st level escalation · Facilitate partner trainings and discuss expectations in working with Telarus· Missing homes audit· Relationship with agents and suppliers in region · Partner / Supplier meetings o Participating and adding value· Interdepartmental relationship · Address simple commission questions · Conduct agent back office trainings· Opportunity tracking – Salesforce Management o Qualification o Identification o Quoting o Tracking o Follow up o Recap sent to partners · Personal metric tracking · Support Coverage (as needed)· Regular cadence with sub region o Includes field sales and operations Qualifications and Education Requirements· Telecom experience 6months+

• Customer service background
• Microsoft office
• intermediate computer knowledge
• Intermediate comprehension on carriers are product offerings
• Exceptional written and verbal skills with engaging phone presence Preferred Skills· Telecom experience
  • Multitasking
  • Detail driven / Organized
  • Self-Motivated
  • Strong Communicator
    • Ability to have hard conversations
    • Personable
    • Team player
    • Adaptable / Quick learner
    • Independent problem solver
    • Forward thinker Additional NotesHeadquarters is located in Sandy, Utah but this position is remote and can be worked from anywhere in the U.S.

Keywords: Telarus, Sandy , Partner Experience Advocate, Other , Sandy, Utah