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Partner Experience Advocate

Company: Telarus
Location: Sandy
Posted on: May 10, 2022

Job Description:

Job DescriptionSalary: Role and ResponsibilitiesPrimary functions of this role include but are not limited to;· Handling incoming partner requests for the following:· Questions · Order qualification · Pricing · Paperwork · Order submission · Order status as needed· Back office support · Traffic cop · 1st level escalation · Facilitate partner trainings and discuss expectations in working with Telarus· Missing homes audit· Relationship with agents and suppliers in region · Partner / Supplier meetings o Participating and adding value· Interdepartmental relationship · Address simple commission questions · Conduct agent back office trainings· Opportunity tracking – Salesforce Management o Qualification o Identification o Quoting o Tracking o Follow up o Recap sent to partners · Personal metric tracking · Support Coverage (as needed)· Regular cadence with sub region o Includes field sales and operations Qualifications and Education Requirements· Telecom experience 6months+

  • Customer service background
  • Microsoft office
  • intermediate computer knowledge
  • Intermediate comprehension on carriers are product offerings
  • Exceptional written and verbal skills with engaging phone presence Preferred Skills· Telecom experience
    • Multitasking
    • Detail driven / Organized
    • Self-Motivated
    • Strong Communicator
      • Ability to have hard conversations
      • Personable
      • Team player
      • Adaptable / Quick learner
      • Independent problem solver
      • Forward thinker Additional NotesHeadquarters is located in Sandy, Utah but this position is remote and can be worked from anywhere in the U.S.

Keywords: Telarus, Sandy , Partner Experience Advocate, Other , Sandy, Utah

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