Bank Teller/Customer Experience Rep II/New Account

Company: FinWise Bank
Location: Sandy
Posted on: May 11, 2022

Job Description:

Job DescriptionSalary: $17/hrFinWise Bank is committed to our customers and is looking for a Customer Experience Representative II (CERII) to come join our team and lead new account openings. The CERII will help educate customers and potential customers on FinWise Bank products and services as well to help meet the customer's financial needs. The CERII will provide friendly, professional, confidential, and effective assistance to customers and potential customers assuring a positive banking experience. The CERII will also perform teller duties as outlined below in accordance with banking regulations, and bank policies and procedures.Tasks:

• Provide a high level of customer service contributing to the overall customer experience with FinWise Bank
• Process deposits, withdrawals, transfers, and payment transactions in accordance with banking regulations
• Process wire transfers and stop payments
• Handle cash and balance cash drawer daily
• Open and process new accounts
• Become knowledgeable on FinWise products and services and educate customers and potential customers on options
• Be a team-player who speaks up and contributes on ways to improve customer experience and overall efficiencies
• Other duties and responsibilities as assigned Knowledge, Skills and Abilities:
  • Exemplary customer service skills
  • Strong attention to detail with math and logic acumen
  • Organizational, problem-solving and communication skills
  • Ability to follow directions and learn banking equipment and software
  • Ability to build trust quickly with customers using sensitivity, tact, and professionalism
  • Friendly attitude, contributing to the overall experience and branch atmosphereRequired Education / Experience / License:
    • High School Diploma, GED, or equivalent
    • 1 – 2 years New Accounts and Teller experiencePreferred Education /Experience / License:
      • 3-5 years' experience working in a bank branch as a New Accounts Rep and/or Teller, with a well-rounded knowledge of branch operations and banking regulations.Minimum Essential Requirements:
        • Sit or stand at a computer for long periods of time and look at a computer screen for several hours a day
        • Work at an assigned FinWise office location
        • Communicate with others in person, on the phone, virtual meeting and email
        • Maintain confidentiality
        • Lift 20 lbs.
        • Maintain regular and punctual attendance
        • Work overtime as assigned
        • Work cooperatively with others
        • Driving during the workday
        • Comply with all company policies and proceduresBackground check are required on all bank employees due to accessibility of Personally Identifiable Private Information.AAP/EEO Statement FinWise is an equal opportunity employer and dedicated to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender identity, sexual orientation, age, marital status, pregnancy status, veteran status, or disability status. FinWise provides reasonable accommodations to the known disabilities of individuals in compliance with the Americans with Disabilities Act. For accommodation information or if you need special accommodations to complete the application process, please contact the Human Resources Department at (801) 545 - 6041. Qualified applicants with criminal history and conviction records will be considered in accordance with legal requirements.

Keywords: FinWise Bank, Sandy , Bank Teller/Customer Experience Rep II/New Account, Other , Sandy, Utah