Monetary Operations Representative

Company: American Express
Location: Sandy
Posted on: June 25, 2022

Job Description:

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether were supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining whats possible and were proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. Thats why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.American Express is proud to make available a set of on-line deposit products provided by American Express National Bank. In support of these products for both consumer andcommercial customers, Enterprise Bank Servicing is hiring Rep-Cash Management roles.This role is a member of theMonetary Operations Teamswithin Enterprise Bank Servicing group, whereyou will deliver a world-class experience for American Express National Bank, assisting either consumer or commercial customers.You'll provide personalized customer service of the highest level by supporting our Customer First framework, establishing rapport, and presenting a positive, friendly attitude.As a Monetary OperationsColleagueyouwill be responsible for handling inbound/outbound calls on accounts while maintaining a professional working relationship between American Express, the customer and external banks.You willserve ourcustomer'srequests bygathering and analyzing pertinent data to determine the appropriate course ofaction whilesupportinga fast paced, close knit teamenvironment.In this role you will be part of a team thatis responsible for the dailyprocessingof:WireTransfers, ACHtransactions, Mobile Check Deposits, Official Check requests, Internal transfers, Account closuresand any otherrequired monetary or servicing requests.All Monetary Operations processes are highly regulated and scrutinized by Compliance, Internal/External audit as well as Federal Regulators.We must ensure proper due diligence is performed prior to the movement ofallmonetary transactions.Do you have what it takes to build a career here?

• 2+ years experience in Operations or Banking preferred
• Must have excellent analytical,written, and verbal communication skills
• Must be extremely detail orientedto have the ability to analyze and understand large amounts of information, financial and otherwise from numerous sources
• Must possess intuitive and deductive reasoning skills and be comfortable making decisions and recommendations in unclear circumstances
• Must effectively communicate American Express concerns while ensuring customers that they are valuedinfusing the Customer First Focus = Easy, Recognize, Solve
• Must have strong time management skills and the ability to work under pressure and with limited supervision whilemanaging multiple tasks effectively
• Resilient with the desire to continually improve personal performance, customer satisfaction, operational goals, and business brand
• Take on additional responsibilities within Operations based on overall business needs to drive business initiatives and support career development and team engagement
• Strong computer literacy with a solid working knowledge of current internet technology, the ability to research information for business related purposes and proficiency with Microsoft Office products
• Proven adaptability to a quickly changing environment
• Willingness to be involved in business initiatives that drive career development and team engagement
• Thought LeadershipEmployment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J)in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.US Job Seekers/Employees - to view the EEO is the Law poster and supplement and thePay Transparency Policy Statement.
  If the links do not work, please copy and paste the following URLs in a new browser window:https://www.dol.gov/agencies/ofccp/postersto access the three posters.#RAD_GSGHybridby Jobble

Keywords: American Express, Sandy , Monetary Operations Representative, Other , Sandy, Utah