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Partner Experience Advocate

Company: Telarus
Location: Sandy
Posted on: July 30, 2022

Job Description:

Job DescriptionSalary: Telarus, the nation's fastest-growing TSB agency for Telecom and Cloud services, is seeking a Partner Experience Advocate. The Partner Experience Advocate works directly with our partners for training, quotes, contracts, back-office support, and first level escalations.Primary functions of this role include but are not limited to;

  • Handling incoming partner requests for the following:
  • Questions
  • Order qualification
  • Pricing
  • Paperwork
  • Order submission
  • Order status as needed
  • Back office support
  • Traffic cop
  • 1st level escalation
  • Facilitate partner trainings and discuss expectations in working with Telarus
  • Missing homes audit
  • Relationship with agents and suppliers in region
  • Partner / Supplier meetings
    • Participating and adding value
    • Interdepartmental relationship
    • Address simple commission questions
    • Conduct agent back office trainings
    • Opportunity tracking– Salesforce Management
      • Qualification
      • Identification
      • Quoting
      • Tracking
      • Follow up
      • Recap sent to partners
      • Personal metric tracking
      • Support Coverage(as needed)
      • Regular cadence with sub region
        • Includes field sales and operationsQualifications and Education Requirements:
          • Telecom experience 6months+
          • Customer service background
          • Microsoft office
          • intermediate computer knowledge
          • Intermediate comprehension on carriers are product offerings
          • Exceptional written and verbal skills with engaging phone presence Preferred Skills:
            • Telecom experience
            • Multitasking
            • Detail driven / Organized
            • Self-Motivated
            • Strong Communicator
              • Ability to have hard conversations
              • Personable
              • Team player
              • Adaptable / Quick learner
              • Independent problem solver
              • Forward thinker Additional Notes:Telarus offers a competitive salary, comprehensive benefits plan including 401k with matching, flexible PTO. This is a remote position open to anyone authorized to work in the United States.

Keywords: Telarus, Sandy , Partner Experience Advocate, Other , Sandy, Utah

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