Partner Experience Advocate

Company: Telarus
Location: Sandy
Posted on: July 30, 2022

Job Description:

Job DescriptionSalary: Telarus, the nation's fastest-growing TSB agency for Telecom and Cloud services, is seeking a Partner Experience Advocate. The Partner Experience Advocate works directly with our partners for training, quotes, contracts, back-office support, and first level escalations.Primary functions of this role include but are not limited to;

• Handling incoming partner requests for the following:
• Questions
• Order qualification
• Pricing
• Paperwork
• Order submission
• Order status as needed
• Back office support
• Traffic cop
• 1st level escalation
• Facilitate partner trainings and discuss expectations in working with Telarus
• Missing homes audit
• Relationship with agents and suppliers in region
• Partner / Supplier meetings
  • Participating and adding value
  • Interdepartmental relationship
  • Address simple commission questions
  • Conduct agent back office trainings
  • Opportunity tracking– Salesforce Management
    • Qualification
    • Identification
    • Quoting
    • Tracking
    • Follow up
    • Recap sent to partners
    • Personal metric tracking
    • Support Coverage(as needed)
    • Regular cadence with sub region
      • Includes field sales and operationsQualifications and Education Requirements:
        • Telecom experience 6months+
        • Customer service background
        • Microsoft office
        • intermediate computer knowledge
        • Intermediate comprehension on carriers are product offerings
        • Exceptional written and verbal skills with engaging phone presence Preferred Skills:
          • Telecom experience
          • Multitasking
          • Detail driven / Organized
          • Self-Motivated
          • Strong Communicator
            • Ability to have hard conversations
            • Personable
            • Team player
            • Adaptable / Quick learner
            • Independent problem solver
            • Forward thinker Additional Notes:Telarus offers a competitive salary, comprehensive benefits plan including 401k with matching, flexible PTO. This is a remote position open to anyone authorized to work in the United States.

Keywords: Telarus, Sandy , Partner Experience Advocate, Other , Sandy, Utah