Partner Experience Advocate
Company: Telarus
Location: Sandy
Posted on: July 30, 2022
Job Description:
Job DescriptionSalary: Telarus, the nation's fastest-growing TSB
agency for Telecom and Cloud services, is seeking a Partner
Experience Advocate. The Partner Experience Advocate works directly
with our partners for training, quotes, contracts, back-office
support, and first level escalations.Primary functions of this role
include but are not limited to;
- Handling incoming partner requests for the following:
- Questions
- Order qualification
- Pricing
- Paperwork
- Order submission
- Order status as needed
- Back office support
- Traffic cop
- 1st level escalation
- Facilitate partner trainings and discuss expectations in
working with Telarus
- Missing homes audit
- Relationship with agents and suppliers in region
- Partner / Supplier meetings
- Participating and adding value
- Interdepartmental relationship
- Address simple commission questions
- Conduct agent back office trainings
- Opportunity tracking– Salesforce Management
- Qualification
- Identification
- Quoting
- Tracking
- Follow up
- Recap sent to partners
- Personal metric tracking
- Support Coverage(as needed)
- Regular cadence with sub region
- Includes field sales and operationsQualifications and Education
Requirements:
- Telecom experience 6months+
- Customer service background
- Microsoft office
- intermediate computer knowledge
- Intermediate comprehension on carriers are product
offerings
- Exceptional written and verbal skills with engaging phone
presence Preferred Skills:
- Telecom experience
- Multitasking
- Detail driven / Organized
- Self-Motivated
- Strong Communicator
- Ability to have hard conversations
- Personable
- Team player
- Adaptable / Quick learner
- Independent problem solver
- Forward thinker Additional Notes:Telarus offers a competitive
salary, comprehensive benefits plan including 401k with matching,
flexible PTO. This is a remote position open to anyone authorized
to work in the United States.
Keywords: Telarus, Sandy , Partner Experience Advocate, Other , Sandy, Utah
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