Intern, IT Monitoring

Company: Conduent
Location: Sandy
Posted on: September 16, 2022

Job Description:

Job responsibilities will include monitoring incoming alerts from a variety monitoring applications and escalating issues as needed in a timely manner to ensure Service Level and Organization Level Agreements are achieved. This position can evolve to include more technical responsibilities that include triaging tickets for server and network issues.This role will also require:Performing tasks based on established procedures.Using data organizing and coordination skills to perform business support or technical work.General Profile Expands skills within an analytical or operational process.Follows standardized procedures and receivesMaintains appropriate licenses, training, and certifications.Applies experience and skills to complete assigned work.Works within established procedures and practices.Utilized existing procedures to resolve incidentsWorks with a moderate to minimal degree of supervision.Interpersonal Skills Exceptional verbal and written communication skillsExchange information and ideas effectively.Positively impact, motivate, participate, collaborate, and inspire team.Effective listenerResponsibility Statements Monitors applications and processes and assists with escalation / remediation steps.Follows documented process for daily activitiesPerforms actions based on business/operational needs and prepares system reports.Assists with incident management and support requests.Works with support teams to define root cause and replicate issues.Verifies environment stability.Performs daily tasks competently.Performs other duties as assigned.Complies with all policies and standards.Intern BenefitsAccess to Conduent's Learning Management SystemGain valuable real-world experienceAccess to a variety of tasks and departmentsMentorshipHelp with career development/goalsOpportunity to develop a professional networkOpportunity to build on resumeSecure good references and recommendationsOpportunity to transition to a full-time positionLocation: This position is located onsite in Sandy, UT. No relocation assistance is provided.#techjobs

Keywords: Conduent, Sandy , Intern, IT Monitoring, Other , Sandy, Utah