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Customer Service Alternative: No Degree/Experience Required

Company: CourseCareers
Location: Sandy
Posted on: November 20, 2022

Job Description:

CourseCareers is a 4-12 week program that trains students online in IT and helps connect them with their first IT support position. Best of all is that you dont need to have a degree or tech experience.

On average our students make about $40,000+ in their first year and are on a six-figure career path. If youre interested in a career in IT then click the apply button to go through our free introduction course to learn how you can start your career in IT today!


Interest in technology

No degree required

No experience required

Strong computer literacy

Authorized to work in the U.S./Green Card Holder. You can live in any city in the US.

Preferred Skills

Strong written and verbal communication skills

Strong interpersonal skills such as empathy and emotional intelligence

Previous customer service experience is a plus but not required

Ability to learn online with minimal direction

Basic understanding of computers and desire to learn technical skills


Use a help desk ticketing system to intake, triage, document, and troubleshoot issues

Troubleshoot and resolve user issues, escalating where appropriate

Make use of, and maintain a knowledge base to help resolve common issues

Ensure that our customer service-level agreements (SLAs) are upheld

Make use of Active Directory or similar tools to help manage user accounts

Assist with equipment provisioning for newly onboarded and offboarded staff

Serve as the first point of contact for technical issues, escalating where appropriate

Keywords: CourseCareers, Sandy , Customer Service Alternative: No Degree/Experience Required, Other , Sandy, Utah

Click here to apply!

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