SandyRecruiter Since 2001
the smart solution for Sandy jobs

Client Specialist

Company: Telarus
Location: Sandy
Posted on: November 26, 2022

Job Description:

Reports To:
Manager of Cable Operations
Overall Responsibility:

Support Telarus agent pricing requests, monitor provisioning statuses for orders, and support immediate agent needs and activities for cable requests.
Key areas of Responsibility:

* Review and submit contracts for cable orders
* Update cable portals with order details
* Email partners with updates, need paper trail
* Employee must maintain consistent communication with manager throughout his/her employment
* Communicate status updates of orders to the partner
* Provide installation, construction updates
* Proactively monitor provisioning statuses and address/escalate as needed
* Track order status and update as needed using system Telarus provides
* Facilitate paperwork generation processes between the supplier and the agent
* Attend ongoing training with Suppliers to learn new product offerings
* Regular, consistent, predictable attendance is an essential job function
* Increase knowledge of the Telarus Back Office portal and tools
* Complete milestones competency testing within 90 days of employment

Consults With:

* Support Manager
* Supplier Channel Manager
* Supplier Management
* Commissions Department
* All levels of management
* Field sales
* Telarus agents

Qualifications:

* Must have at least 4 years of work experience in an office, customer service, retail, or support desk role
* Extremely proficient with grammar, spelling, and writing
* Very detail-oriented and able to juggle new and ongoing customer needs
* Knows how to balance a warm, yet professional written tone and understands how it reflects our brand
* Technically savvy and able to learn new software platforms quickly
* Cool under pressure when faced with a backlog of work or frustrated customers
* Willingness to jump in and help on other projects, as needed
* Effective communicator via phone or email
* Effective listener
* Ability to manage multiple projects and identify/address individual issues
* Display ability to critically think through issues to identify an appropriate solution
* Maintain a role of ethics and honesty
* 40 hours continuing education per year
* Must have background in managing email workload

* Headquarters is located in Sandy, Utah but this position is remote and can be worked anywhere in the U.S.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour%58047475%

Keywords: Telarus, Sandy , Client Specialist, Other , Sandy, Utah

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Utah jobs by following @recnetUT on Twitter!

Sandy RSS job feeds