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Client Specialist

Company: Telarus
Location: Sandy
Posted on: November 26, 2022

Job Description:

Reports To:
Manager of Cable Operations
Overall Responsibility:

Support Telarus agent pricing requests, monitor provisioning statuses for orders, and support immediate agent needs and activities for cable requests.
Key areas of Responsibility:

* Review and submit contracts for cable orders
* Update cable portals with order details
* Email partners with updates, need paper trail
* Employee must maintain consistent communication with manager throughout his/her employment
* Communicate status updates of orders to the partner
* Provide installation, construction updates
* Proactively monitor provisioning statuses and address/escalate as needed
* Track order status and update as needed using system Telarus provides
* Facilitate paperwork generation processes between the supplier and the agent
* Attend ongoing training with Suppliers to learn new product offerings
* Regular, consistent, predictable attendance is an essential job function
* Increase knowledge of the Telarus Back Office portal and tools
* Complete milestones competency testing within 90 days of employment

Consults With:

* Support Manager
* Supplier Channel Manager
* Supplier Management
* Commissions Department
* All levels of management
* Field sales
* Telarus agents


* Must have at least 4 years of work experience in an office, customer service, retail, or support desk role
* Extremely proficient with grammar, spelling, and writing
* Very detail-oriented and able to juggle new and ongoing customer needs
* Knows how to balance a warm, yet professional written tone and understands how it reflects our brand
* Technically savvy and able to learn new software platforms quickly
* Cool under pressure when faced with a backlog of work or frustrated customers
* Willingness to jump in and help on other projects, as needed
* Effective communicator via phone or email
* Effective listener
* Ability to manage multiple projects and identify/address individual issues
* Display ability to critically think through issues to identify an appropriate solution
* Maintain a role of ethics and honesty
* 40 hours continuing education per year
* Must have background in managing email workload

* Headquarters is located in Sandy, Utah but this position is remote and can be worked anywhere in the U.S.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour%58047475%

Keywords: Telarus, Sandy , Client Specialist, Other , Sandy, Utah

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