Outsourced Program Administrator

Company: American Express
Location: Sandy
Posted on: January 24, 2023

Job Description:

DescriptionYou Lead the Way. Weve Got Your Back.At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether were supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining whats possible and were proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. Thats why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.As a part of the Colleague Experience Group we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when theyre ready to take on a new career path, were right there with them, giving them the guidance and momentum into the best future they envision.The Outsourced Program Administrator model is a premium servicing offering. OPAs provide dedicated customer related support and issue resolution for our largest Global and Large Market clients. The Expedia OPA will support their vPay program and will be responsible for the accurate completion of program related projects and tasks which may include, preferred supplier list maintenance, card maintenance, merchant inquiries/knowledge, payment inquiries/knowledge, billing changes, hierarchy restructures, and customized reporting. This is a hybrid/virtual work arrangement position available to colleagues in Phoenix, Salt Lake City and virtual. Will require a 12-month commitment for servicing.Qualifications:

• Proactive follow up of payments from client and monitoring of receipt within bank account. Immediate follow up with payment allocation team to ensure same day allocation of received payments
• Maintain close working relationships with clients payment team and Amex payment allocation team
• Investigation and resolution of unidentified payments received
• Daily monitoring of client Open to Buy and proactive follow up with client / MAD when OTB reaches 75 80% utilization.
• Minimum 2 years of analytical experience in a customer service and/or telephone servicing environment
• Experience working on projects to include multiple players and business units
• Strong team player who adapts well to change and is successful working in a role that is heavily influenced by business relationships
• Proficient PC skills including internet navigation and extensive experience with MS Office products
• Must demonstrate excellent written and verbal communication skills
• Proven negotiation, detailed follow-up, and problem-solving skills with internal and external client
• Experience in identifying and implementing process opportunities and generating process improvement ideas
• Strong time management with flexibility and adaptability to manage multiple tasks within stringent time frames while maintaining accuracy
• Work independently in a structured environment with minimal supervision
• Ability to consult, analyze, and assess client needs
• Travel may be required Average one time per yearPreferred:
  • Working knowledge of vPay, benefits, and services
  • High proficiency in MS ExcelQualificationsSalary Range: $20.00 to $33.65 hourly bonus benefitsThe above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the Know Your Rights poster and supplement and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.Job: OperationsPrimary Location: US-Arizona-PhoenixOther Locations: United States, US-Arizona-Phoenix, US-Utah-SandySchedule Full-timeReq ID: 23000898

Keywords: American Express, Sandy , Outsourced Program Administrator, Other , Sandy, Utah