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Customer Care Specialist

Company: Cariloha
Location: Sandy
Posted on: March 15, 2023

Job Description:

Location: Sandy, UT
About Cariloha:
Cariloha is an omni-channel brand focused on soft and sustainable bedding, clothing and bath goods made from eco-friendly bamboo.
Driven by a comfort and eco-conscious lifestyle, Cariloha joined the Style of the Caribbean with the Spirit of Aloha to provide the best in sustainable luxury. Since 2007, Cariloha has grown to become the only brand in the world to provide an entire showroom experience that's completely merchandised with bedding, bath, and apparel made of eco-friendly viscose from bamboo - it's A Comfy Way to Save the Planet---. Inspired by the essence and energy of the islands, Cariloha blends style and self-expression into every piece of bedding, bath, and clothing it makes. Special care is taken to drape customers in soft, sustainable, naturally breathable fabrics that leave them experiencing tranquil days in paradise time and time again.
Cariloha's pineapple icon is the ultimate symbol of the islands - it represents our culture and connection to where we got started - and to our namesake Cariloha - the style of the CARIbbean meets the spirit of aLOHA. By turning self-replenishing, rain-fed bamboo fields into ultra-soft bamboo fabrics, Cariloha offering an exclusive collection of bedding, apparel, active wear, and bath goods made from soft, cool, clean and green bamboo.
Thanks to an ever-growing, rich supply of bamboo, Cariloha is actively becoming a completely carbon neutral company and has a growing fleet of showrooms in 16 countries - all offering premium vacation-inspired comfort and enjoying the soft touch and green footprint of this sustainable resource.
Customer Care Specialist has the following responsibilities and duties:

Manage incoming calls & emails from customers who have questions about or are interested in purchasing Del Sol color changing products or amazingly soft Cariloha bamboo products.
Build positive relationships of trust with customers by anticipating their needs and providing solutions to their needs.
Coordinate with members of other departments to resolve customer concerns.

Customer Care Specialist should have the following skills, education, and experience:

Full-Time Position - we need someone that can work either a 7:00am - 4:00pm or 8:30am - 5:30pm shift
During peak season (November and December), the role will require 1 - 2 Saturday shifts per month.
Ability to connect with people and measure success by how happy you make others
Proven record of solving problems.
Proven ability to excel at multitasking

Compensation and Perks:

Starting at $15/hr
Gym Membership Options
Rewarding Recognition Programs - includes weekly and monthly monetary rewards, and five annual $2,500 Live Your Dream rewards for outstanding employees
Generous Product Discounts for Employees
Annual Product Giveaways
Frequent Company Parties
Fully Stocked Kitchen and Frequent Catered Meals
Annual Free, One-on-One, Private Financial Consulting

Keywords: Cariloha, Sandy , Customer Care Specialist, Other , Sandy, Utah

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