Customer Care Representative
Company: Lennar Corporation
Location: Sandy
Posted on: May 21, 2023
Job Description:
Customer Care RepresentativeUS-UT-SandyJob ID: 2023-27675Type:
Regular Full-Time# of Openings: 1Category: Customer Care/ServiceMCG
- UTHOverviewWelcome Home! Build your career with Lennar:As one of
the nation's largest builders, Lennar has built over one million
new homes for families across America. Since 1954, our communities
have catered to all lifestyles and family dynamics, whether you are
a first-time or move-up buyer, multigenerational family, or active
adult. At Lennar, Everything's Included in our homes, and
Everyone's Included on our team. Our Everyone's Included vision is
to be as inclusive and diverse as the communities we build
unleashing the power of diversity within our workforce to drive
innovation & sustainable growth. Lennar's Core Values:Our
commitment to Quality, Value, and Integrity is the underlying
foundation upon which Lennar was built, and these three fundamental
principles still guide us in caring for our customers, associates,
trade partners, shareholders, and community. Customer Care
Representative Summary:Interfaces with homebuyer and trade partners
to perform final orientations and diagnose, schedule and complete
warranty service workResponsibilities
- Pre-walk homesites to provide punchlist for construction to
delivery of home to customer; provide quality control of finished
product.
- Conduct homeowner walk-throughs, acquainting homeowner with
operation of appliances, heating/cooling systems, maintenance of
home, etc.
- Coordinate with the Construction Department staff and trade
partners in the completion of walk-through repairs within 5
days.
- Schedule and supervise trade partners' repairs in homes after
delivery to homeowner.
- Schedule inspections with homeowners, assess routine warranty
claims and follow through to completion all service requests within
7 days.
- Provide accurate and timely information to Customer Care
Manager on progress and scopes of work.
- Maintain positive homeowner relations, provide homeowner with
knowledgeable, timely and professional service.
- Evaluate trade partner and product performance. Provide on
going information to Customer Service Manager as it relates to
quality of workmanship and materials.
- Work with Customer Service Manager on special projects as
needed.
- Participate and attend department meetings.
- Keep accurate service request logs and documentation of all
work performed.
- Perform all other duties as assigned.Qualifications
- Three (3) to five (5) years of residential, customer care or
construction field preferred
- High school diploma or GED required
- Valid driver's license
- Maintain regular attendance and punctuality relative to daily
work schedule is required
- Excellent communication skills, verbal and written
- Strong organizational and interpersonal skills
- Must be able to deal effectively with confrontational
situations and maintain objectivity in public relations
- Detail oriented, works well under pressure, capable of handling
multiple tasks with simultaneous deadlines
- Follow directions from a supervisor
- Understand and follow work rules and procedures
- Accept constructive feedback
- Team player Physical Requirements:The ability to operate a
motor vehicle, read plans, climbs stairs, climb ladders, bend,
stoop, reach, lift, and move and/or carries equipment which may be
in excess of 50 pounds, occasionally operate construction
equipment. Finger dexterity may be required to operate a computer
keyboard and calculator. FSLA Status: Nonexempt Life at
Lennar!Lennar recognizes our associates are the heart of the
company's success. Learn new skills, build your path, and become an
integral part of the Lennar Family. Lennar associates will be
eligible for many benefits in accordance with Lennar's policies and
applicable plan terms, including:
- Health Insurance - Medical, Dental & Vision
- Vacation - up to 3 weeks of vacation per year upon hire
- Holidays, Sick Leave, & Personal Days
- 401(k) Savings Plan with company match
- Paid Maternity & Bonding Leave
- New Hire Referral Bonus Program
- Home Purchase Discount for Associates
- Associate Assistance Plan
- Everyone's Included Day
- This information is intended to be a general overview and may
be modified by the Company due to factors affecting the
business.#LI-LL1 Please see job descriptionPI216581215
Keywords: Lennar Corporation, Sandy , Customer Care Representative, Other , Sandy, Utah
Didn't find what you're looking for? Search again!
Loading more jobs...