Call/Customer Rep

Company: Global Channel Management
Location: Sandy
Posted on: May 28, 2023

Job Description:

Job Description:

Call/Customer Rep needs call center, customer service experience

Call/Customer Rep requires:

• Problem solver who can patiently listen to,
• Understand, and address complex customer issues
• Strong people skills to build a genuine connection with a customer over the phone and chat.
• Navigate multiple applications and research solutions with ease
• Love helping people and guiding them to the best solution for their issue
• Provide calm conflict resolution and problem resolution for frustrated customers
• Work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers
• Open availability between 9am-7pm MST 7 days a week
• Onsite
• 8 hours a day, 5 days a week, and will include a Saturday or Sunday
• Training is conducted Monday through Friday from 9:00 AM/MST until 5:30 PM/MST (2 weeks of training). Call/Customer Rep duties:
  • Navigate multiple apps
  • Calm customers
  • Problem solve
  • Assist and document calls
    Company Description:
    Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job
    
    https://www.globalchannelmanagement.com/

Keywords: Global Channel Management, Sandy , Call/Customer Rep, Other , Sandy, Utah