Solutions Architect

Company: SalesRabbit, Inc
Location: Lehi
Posted on: May 17, 2025

Job Description:

The Solutions Architect (SA) at SalesRabbit is a strategic, customer-facing technical leader. In this role, you will guide customers through the technical discovery process, design scalable solutions that align with their business objectives, and ensure seamless implementation that drives measurable value. You will partner with Sales, Customer Experience, Product, and Engineering teams to deliver tailored solutions for high-value customers, acting as a trusted advisor and technical expert.This is a high-impact role for someone who excels at solving complex problems, translating business goals into technical solutions, and building strong customer relationships.Who We Are:
SalesRabbit is the leader in field sales, operating as the only fully integrated field sales management platform, continuously evolving enterprise-ready selling solutions.Where We're Headed:
HQ in Lehi, Utah, with a new location near Austin, Texas and with 100+ employees, SalesRabbit continues to grow and establish itself as the leading solution for field sales teams and organizations.The Secret to Our Success:
We put our employees first. Along with competitive pay and benefits, we offer our employees all the comfort you'd expect from a high-growth SaaS company.To be a good fit for SalesRabbit, you should:

• Love customers and helping them succeed
• Have a strong sense of curiosity and love improving processes
• Be both humble and confident-comfortable leading, but always learning
• Thrive in a fast-moving, high-growth environment
• Be willing to roll up your sleeves and make an impactResponsibilitiesTechnical Leadership and Solution Design:
  • Lead in-depth technical discovery sessions with customer stakeholders, including C-Suite executives, technical teams, and sales leaders, to identify strategic goals and technical requirements.
  • Design scalable, secure, and high-impact solutions that align with customer objectives, including process flow mapping, architecture, and necessary integrations.
  • Design and lead guided POCs-typically 30-60 day pilot experiences-where prospects can experience SalesRabbit's value prior to purchase. Facilitate configuration, usage tracking, and success measurement, ensuring customers see tangible outcomes.Implementation and Technical Oversight:
    • Draft, manage, and own detailed Statements of Work (SOWs), clearly defining scope, timelines, deliverables, and success criteria for custom projects and integrations.
    • Lead and oversee guided rollouts of solutions to targeted customer groups, ensuring they are tested, validated, and aligned with customer goals.
    • Serve as the primary technical advisor for high-value and complex accounts, providing hands-on support and guidance throughout the customer lifecycle.Collaboration and Continuous Improvement:
      • Partner with Product, Engineering, and Customer Experience teams to align solutions with platform capabilities and drive product enhancements.
      • Act as a trusted advocate for customer feedback, proactively identifying and communicating product improvement opportunities.
      • Collaborate with Professional Services to scope, design, and deliver custom integrations that meet unique customer needs.Customer Education and Engagement:
        • Deliver hands-on technical demos that effectively communicate SalesRabbit's capabilities, customizing them to address customer-specific use cases.
        • Provide ongoing technical guidance to customers, ensuring they maximize the value of their solutions.
        • Continuously refine best practices for solution design and implementation, sharing insights across the team.Additional Requirements:
          • Perform other duties as assigned to support the needs of strategic customers and the broader Customer Experience organization.
          • Travel to customer sites and industry events may be required, up to 15% of the time, to support solution delivery, customer success, and continuous learning.Success in this Role Looks Like:
            • Consistently high customer satisfaction and retention and successful POC conversion rates.
            • Accurate and detailed Statements of Work that set clear expectations and drive successful project outcomes.
            • Strong, multi-threaded relationships with customer stakeholders and internal teams.
            • Ongoing product improvements driven by customer insights and technical feedback.
            • Scalable, high-quality solutions that consistently meet customer needs and business goals.QualificationsKnowledge, Skills, and Abilities:
              • 4+ years of experience in a Solutions Architect, Pre-Sales Engineering, or Technical Implementation role within a SaaS environment.
              • Proven experience in technical discovery, scoping, and solution design for complex customer use cases.
              • Expertise in delivering Proof of Concepts (POCs) and conducting customized technical demos.
              • Demonstrated ability to create and manage Statements of Work (SOWs), ensuring project clarity and accountability.
              • Technical proficiency with REST APIs, SaaS platforms, and custom integrations (e.g., Salesforce, HubSpot, Zapier, Tray.io).
              • Excellent communication skills-able to explain complex technical concepts clearly to both technical and non-technical stakeholders.
              • Strong relationship-building skills with experience engaging C-Suite executives, technical teams, and business leaders.
              • Collaborative mindset with a track record of working cross-functionally with Product, Engineering, and Customer Experience teams.
                Preferred Experience:
                • Familiarity with field sales operations, sales enablement technology, or sales productivity platforms.
                • Experience designing or managing solutions that integrate with CRM systems (Salesforce, HubSpot) or API-driven SaaS tools.
                • Background in a high-growth SaaS or technology company with complex customer use cases.Benefits:
                  • 10 paid holidays
                  • 20 days of PTO
                  • 401(k) 100% matching up to 4% of salary (vesting is immediate)
                  • Company phone plan covering service for employee and spouse/child
                  • Onsite gym
                  • Fully stocked break room and weekly catered lunches
                  • Corporate passes
                  • Women's group
                    SalesRabbit is proud to be an equal opportunity employer and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
                    
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Keywords: SalesRabbit, Inc, Sandy , Solutions Architect, Other , Lehi, Utah