Customer Service Representative - Retail

Company: Teleperformance
Location: Sandy
Posted on: April 8, 2021

Job Description:

Job DescriptionOverview: Why You'll Choose Us Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique. Benefits of working with TP includePaid TrainingCompetitive WagesMonthly BonusesFull Benefits (Medical, Dental, Vision, 401k and more)Employee wellness and engagement programsA fun, casual work environment on site or virtual Your Impact Our call center representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. In addition to the overall convenience, you'll enjoy the many benefits of working from home!Removing the cost, stress and time constraints of a daily commuteTotal comfort of working from your own homeA flexible work scheduled and more work life balance Responsibilities:Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely mannerProvide excellent customer service through active listening on every interactionTroubleshoot and resolve customer issues through the use of desktop applicationsWork with confidential customer information and treat it sensitivelyAim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge Qualifications: What We're Looking forLogical problem-solving skillsAvailability to work various shiftsAbility to use Windows operating systemsAbility to type 25 wpmOver 18 years of ageHigh School Graduate or GEDPredictable and reliable attendance What We Prefer6 -12 month customer service experience preferredConsistent work historyProven oral & written communication skillsSome Technical background Being One of Our People It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always. Teleperformance is an Equal Opportunity Employer Location - Work at Home Please join our Virtual Office for open interviews Zoom hours: Mon-Fri between 9AM-3:00PM EST

Keywords: Teleperformance, Sandy , Customer Service Representative - Retail, Sales , Sandy, Utah