Customer Service Representative

Company: B-Stock Solutions
Location: Sandy
Posted on: May 4, 2021

Job Description:

Job Description THE COMPANY B-Stock is the worlds largest online marketplace for returned, excess, and other liquidation merchandise. Our customers range from SMB to the worlds largest brands and retailers (including all ten of the top 10 U.S. retailers). Led by eBay veterans, B-Stock completes over 200,000 transactions per year, selling 135 million items annually, making us a clear leader in the space. The amount of inventory that is returned or unsold each year is growing very rapidly; in 2020, the value of this merchandise was estimated at $500 billion. Much of it ends up being liquidated for pennies on the dollar; some of it is even destroyed or landfilled. We believe there is tremendous value in and demand for this inventory - no matter the category, condition, or location. The B-Stock platform gives buyers a simple and direct way to buy valuable products, and offers sellers a trusted replacement for traditional liquidation and a critical boost in operational efficiency. Backed by top investors including Spectrum Equity, True Ventures, and Susquehanna Growth Equity, B-Stock runs lean, fast, and shows no signs of slowing down. Our core values have shaped the company we are today and will certainly drive our success for many years to come. For more information, visit www.bstock.com/careers/ JOB SUMMARY This role is equally challenging and rewarding. You'll be on the phone for long periods of time, encountering all types of communication styles and personalities as you help resolve conflicts or issues. You'll deal with challenging situations and resolve customer concerns in a positive, simplified manner so that customer fully understand their solutions. *Please note, this is an office based position but due to COVID-19 this position is currently remote. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES Provide excellent care to our buyers and sellers, no matter the method of contact: Email support (our most common method of buyer communication) Inbound telephone support Listening to and responding to customer service questions left over voicemail Web-based chat support Reviewing customer applications using specific criteria, and approving valid applicants Proactively identify areas of opportunity and recommend viable solutions that add value Understanding of when to escalate to manager for additional support MINIMUM QUALIFICATIONS, JOB SKILLS, AND ABILITIES 1-3 year of experience in customer service via phone, email, or chat support High School Diploma /GED Certificate Excellent written and verbal English skills Excellent reading comprehension and judgment The ability to utilize existing templates to provide answers that are both professional and personalized Aptitude to respond to questions quickly and adapt to new business priorities Process to build knowledge base to properly answer repeat questions Work independently and prioritize well Ability to come up with meaningful solutions, even if that means thinking outside the box Fast and accurate using web based applications; specifically Excel proficiency needed Positive attitude, hard working, flexibility, and an ability to learn quickly PREFERRED QUALIFICATIONS Bachelor's Degree Knowledge of ZenDesk customer service toolset Online auction or ecommerce experience is very helpful Second language skill at a professional proficiency level Typing speed of 35 WPM OUR VALUES Make Each Dollar Count Whether its the recovery amount or a buyers budget, money matters to all of our clients. And because each dollar matters to them, it matters to us. Take Our Work Seriously, Not Ourselves Everything at B-Stock continues to grow - everything but our egos, that is. Were not afraid to let loose and laugh (often at ourselves). Do The Hard Things Today That Will Pay Off Tomorrow Were willing to sacrifice and endure, fail and adapt to reach our long-term goals. Use Trust As The Best Measure Of Success The trust we earn along the way is more valuable than money. Without trust from both our buyers and sellers, our business wont succeed. Find Strength In Numbers Use our passion for data to provide value to our customers, improve ourselves, and develop new ways to delight our buyers and seller. EMPLOYEE BENEFITS Competitive compensation packages including bonus and options Paid Time Off Medical, dental, and vision benefits Support for continuing education Team offsites, social events and extracurricular activities are a staple Snacks, drinks, and the occasional box of donuts No applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on protected categories, B-Stock also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at B-Stock. US Work Authorization required. Company Description THE COMPANY B-Stock is the worlds largest online marketplace for returned, excess, and other liquidation merchandise. Our customers range from SMB to the worlds largest brands and retailers (including all ten of the top 10 U.S. retailers). Led by eBay veterans, B-Stock completes over 200,000 transactions per year, selling 135 million items annually, making us a clear leader in the space. The amount of inventory that is returned or unsold each year is growing very rapidly; in 2020, the value of this merchandise was estimated at $500 billion. Much of it ends up being liquidated for pennies on the dollar; some of it is even destroyed or landfilled. We believe there is tremendous value in and demand for this inventory - no matter the category, condition, or location. The B-Stock platform gives buyers a simple and direct way to buy valuable products, and offers sellers a trusted replacement for traditional liquidation and a critical boost in operational efficiency. Backed by top investors including Spectrum Equity, True Ventures, and Susquehanna Growth Equity, B-Stock runs lean, fast, and shows no signs of slowing down. Our core values have shaped the company we are today and will certainly drive our success for many years to come. For more information, visit www.bstock.com/careers/

Keywords: B-Stock Solutions, Sandy , Customer Service Representative, Sales , Sandy, Utah