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Contact Center Agent Bilingual

Company: Global Channel Management, Inc
Location: Sandy
Posted on: November 14, 2021

Job Description:

9AM-7PM Sun-Sat
Working either a Saturday or Sunday shift is required.
Contact Center Agent Bilingual needs 6 months experience in customer service/call center environment
Contact Center Agent Bilingual requires:
Bilingual is not a must, a plus
40 wpm
Strong telephone skills including inbound and outbound calls
Articulate, customer focused and possess proper telephone etiquette
Demonstrated computer proficiency and the ability to maneuver and navigate between computer screens and programs

Contact Center Agent Bilingual duties:
Responds to telephone inquiries and reservation requests using standard scripts and procedures.
Gathers information, researches/resolves inquiries.
Communicates appropriate options for resolution in a timely manner.
Informs customers about services available and assesses customer needs.
Escalates inquiries to appropriate staff as required.
Responds to voice mails left after hours.
Escalates calls

Keywords: Global Channel Management, Inc, Sandy , Contact Center Agent Bilingual, Sales , Sandy, Utah

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