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Empire Pass Guest Services Agent - Winter 2021-22

Company: Deer Valley Resort
Location: Sandy
Posted on: November 16, 2021

Job Description:

Description Purpose of Position: To ensure guest, owner, and employee satisfaction at the front desk by fulfilling the Deer Valley Difference. We provide customers with unparalleled attention to detail and a genuine pledge to service excellence.

Specific Job Requirements:
Provide excellent customer service
Communicate clearly utilizing verbal and written communication
Ability to learn new computer operating systems and navigate them effectively
Must be self-motivated, detail oriented, and willing to accept all job responsibilities with equal enthusiasm
Ability to multi-task and maintain composure under pressure
Knowledge of Deer Valley and Park City area attractions
Facilitating a smooth check-in, and check-out for our guests and owners
Concierge services such as: lift ticket sales, restaurant reservations, providing directions, activity recommendations, and coordinating transportation.
Performing residence inspections prior to the guest arrival and after they have departed
Bell staff duties such as package delivery, shoveling guest decks, and carrying luggage to residences.
Handling of cash and credit card transactions, including settling guest balances upon departure
Other duties and responsibilities as assigned .

Keywords: Deer Valley Resort, Sandy , Empire Pass Guest Services Agent - Winter 2021-22, Sales , Sandy, Utah

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