Front Desk Agent
Company: Solitude Mountain Resort
Location: Sandy
Posted on: August 6, 2022
Job Description:
Please note, this position is located at Solitude Mountain
Resort in Solitude, UT Description JOB TITLE: Front Desk Agent
DIVISION: The Inn at Solitude REPORTS TO: The Inn Manager LOCATION:
The Inn at Solitude CLASSIFICATION: Part-Time/ Seasonal/ Hourly
POSITION: Solitude is looking for a pleasant front desk Agent to
undertake all receptionist and clerical duties at the desk of our
lodging building. You will be the company s "face" for all visitors
and will be responsible for the first impression we make. The front
desk agent provides exceptional guest service ensuring that all
guest and homeowner needs are met and exceeded. We are excited to
be growing our team and treating our employees to the amazing and
unique perks and benefits Solitude Mountain Resort has to offer.
SPECIFIC JOB REQUIREMENTS:
- Must be 21 years old or older
- Valid driver license with clean driving record
- Must have reliable transportation
- Previous guest service experience preferred
- Dedication to delivering the highest level of guest
service
- Excellent verbal and written communication as well as
problem-solving skills
- Attention to detail
- Basic accounting skills
- Willing to work flexible work schedules that may include
holidays and weekends
- Capable of standing for extended periods of time
- The ability to work independently, without supervision
- The ability to multitask- prioritize and address issues
accordingly
- Intermediate computer navigation skills, use of office suites,
and the ability to learn/navigate new software JOB DUTIES AND
RESPONSIBILITIES:
- Provide exceptional guest service
- Process arrivals and departures while assisting with guest
accounting
- Receive inbound and in-house phone calls, booking reservations
and assisting with interdepartmental questions
- Respond to guest requests in a timely manner
- Respond to lodging, guest folio, and general inquiries via
email promptly
- Log all maintenance items/requests and follow up on completion,
assisting when appropriate
- Prepare various daily reports- occupancy, arrival, departure,
etc.
- Assist with shoveling snow as needed in the front desk general
area
- Prepare and maintain lobby coffee service
- Light housekeeping- assist with keeping lobby and back areas
clean
- Assist guests when needed with bell service THE BENEFITS AND
PERKS At Solitude Mountain Resort, we offer a variety of employee
benefits! First, you are lucky enough to be working in the
beautiful, scenic Wasatch Mountains. Enjoy mountain activities
before work, after work, on work breaks, and on days off!
Activities include skiing, snowboarding, snowshoeing, cross
country, hiking, mountain biking, climbing, and so much more. Work
with other mountain enthusiasts. This is an excellent opportunity
to socialize, meet great people, and attend employee events around
the resort. Some events include unique opportunities like employee
ski days, employee yoga, live music events, film festival ski movie
features, and many more summer activities- at work! You get to work
and play in the same place. Eligibility is dependent on all
employee classifications of work. BENEFITS: Ski and Ride
- Eligible employees receive a free Solitude season pass for
themselves and eligible dependents. This includes unlimited
skiing/riding for winter employees with no blackout dates and bike
hauls for summer employees
- Free access to select Alterra Mountain Company Destinations
throughout North America for you and eligible dependents
- Discounted Solitude lift tickets for your friends & family
- Discounted ski and ride lessons
- Free Nordic ski and snowshoe pass for the Solitude Nordic &
Snowshoe Center for winter employees
- Ski and ride perks at other local resorts
- Complimentary UTA Ski Bus pass Other Benefits
- Medical, dental, vision, life, AD&D, short-term & long-term
disability insurance, EAP, HSA, FSA for eligible employees
- Discounts resort-wide for food, rentals, retail, lessons, and
more
- Pro deals with hundreds of outdoor brands
- 401(k) plan with generous company match for all employees
- Free counseling service for you and your household members
through our Employee Assistance Program Requirements
Keywords: Solitude Mountain Resort, Sandy , Front Desk Agent, Sales , Sandy, Utah
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